Channels analytics: advanced

What you can do

Advanced channels analytics gives you a detailed view of your team members' channel usage for each channel. This data helps you:

• See all members' individual progress in a channel
• See which members have completed a channel's courses
• See when team members joined the channel

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Web report

To get started:

1. Click Analytics in the Leader view of the navigation menu.
2. Click the Channels tab.
3. Click a channel title in the Channels table.

1. The Overview shows you the following data:
   • Channel description (if applicable)
   • Duration
   • Members
   • Average completion
2. You can customize both the web and CSV reports with the Teams filter. The default display is all users on your plan.
3. You can download a CSV report of your advanced channel analytics data (discussed below).
4. The Members table shows your channel's members. You can click any of the labels to sort by that field, and click again to toggle between ascending and descending. The data fields include:
   • Members
   • Permission
   • Team
   • Date added
   • Last activity
   • Completion %

5. You can click the expander caret for any member to display or hide their Member drawer, containing the following data fields:
   • Channel content
   • Type
   • Duration
   • Last viewed
   • Completion %

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CSV report

View more details about your advanced channels analytics with the CSV report download. To download the CSV, click the download icon next to the Teams filter.

The file will download to your system’s Downloads folder. Depending on the size of your plan, this may take some time to process. Once downloaded, open the file in a spreadsheet program.

The report can help answer questions such as:

• Within a channel, what courses has each of my channel members viewed?
• When did each of my channel members last watch each course, and did they complete it?
• I want to streamline my channel. Do I have any courses in my channel that are also in a path in my channel that I can remove?

Data fields for each channel member include:

• First name
• Last name
• Email
• Permission
• Team (blank if not on a team)
• Date added
• Last activity
• Channel completion %
• Content type
• Content title
• Course title
• Link type
• Link URL
• Content duration (hours)
• Content duration (seconds)
• Content last viewed
• Content completion %

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Common questions

Do external videos and articles with time durations get tracked in advanced channels analytics?

Advanced channel analytics and the CSV report show the time duration that the channel creator assigned to the video or article. For example, if the link has a duration of one hour, your channel member will be credited one hour when they click on the link.

At this time, we track if the member clicked the external link, but we don't track how much time they spent on that external resource.

Users & Usage analytics will not be updated based on the external link time duration. That data is unique to channels analytics.

What do team managers see in channels analytics?

Team managers see the full list of channels in channels analytics. When a team manager clicks on a channel to view advanced channel analytics, they will see the learners on their team that are channel members, as well as their progress—even if they haven't watched any content.

If a team manager clicks on a channel that doesn't have any team members as channel members, the team manager will see the message, "It looks like none of your team members are in this channel."

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Next steps

Explore how the other analytics experiences can help you monitor and guide your team’s growth.

See which analytics experiences are included in your team plan.