Leveraging channels as a leader

Channels and team learning

You can skill up your team with targeted channels to increase proficiency in certain subjects, such as JavaScript or AI. You can also onboard new hires faster by integrating your own organization's content.

Anyone can create a channel in Skills. And you can add contributors and share a channel company-wide, delegating the management and creation of channels to experts within your team.

See Understanding the different roles in channels to learn more.

back to top

Managing company channels on multiple plans

If you’re a team manager or plan admin on more than one team plan, keeping all your company channels organized can be a challenge. Skills simplifies this for you with the plan switcher.
Use the plan switcher to navigate between your team plans. You’ll only see the company channels of the plan you’ve selected.

If you can’t find a channel you were expecting, use the plan switcher to see if it's located in a different plan.

If you added or modified a channel on the wrong plan, you can move it. Open the channel, then click Edit Channel. Choose the desired plan from the Select account drop-down, then click Done.

If you want more than one plan to have access to the same channel, you can create a duplicate. First duplicate the channel, then move it to the other plan using the instructions above. The copied channel is independent of the original and either channel can be renamed or edited to fit the needs of their respective plan.

back to top

Roles and customization

Channel roles and plan roles control who can add or change objectives and advanced settings in channels. Only the channel owner can set or change the privacy level of a channel.

Advanced channel settings for company channels are only available to plan admins and team managers. Advanced channel settings include moving a channel to a different plan, including a channel in analytics, and setting a channel as a company channel to be shared with anyone on the plan. Channel owners who aren’t admins or managers won’t see these options while creating or editing a channel.

Any admin or manager can change the objective or advanced settings for any company channel without being the channel owner.

back to top

Setting the privacy level

Set a channel's privacy level to determine who within your organization can view it.

1. Click Channels in the navigation menu.
2. Open a channel.
3. Click Edit Channel.
4. Set the Privacy level to one of the following:
   • Personal—You & people with the link
   • Company
5. If you select Company, you'll see these optional advanced settings below:
   • Include in Analytics
   • Display in employee’s “Company” channels

If you choose Company, your channel will be available to anyone in the your organization.

back to top

Adding and customizing channel objectives

When you create or edit a channel as a plan admin or team manager, you have the opportunity to add an objective. On team plans, objectives are a way to label your channel to align with your team's goals.

Channel objectives appear as a tag on a channel's card on the channels page. The name of the objective also appears as a field in channels analytics, if you’ve elected to include the channel in analytics. You can sort Channels analytics by objectives and see how your teams are progressing toward your company's objectives.

There are three default objectives: Onboarding, Switching technology, and Skilling up. Team managers and plan admins can create custom objectives.

To add an objective:

1. Open a channel or create a new channel.
2. Select an objective from the Objective dropdown menu
   —or—
   Type a new objective name and click Create objective. Note that objectives are case-sensitive and that other team managers and plan admins will be able to see and use your objective.
3. Add a description (optional) and select your desired privacy level.
4. Click Done or Create channel.

To edit a channel's settings, open the channel and click the Edit Channel. To edit an objective’s text across all channels with that objective, you will need to edit all affected channels.