Accepting a team plan invite

When you accept an invite from your organization to join a Pluralsight Skills team plan, you may have to follow a few steps to make sure your account is set up correctly. This article will help you through the process.

Tip: If your plan uses Single Sign-On (SSO), see Signing into Pluralsight using SSO for the first time. If you're looking for how to send invites—including troubleshooting steps—please see Inviting users to a team plan.

Determine your scenario

Your organization’s plan admin or team manager will send you an invite to the team plan. Typically, this is sent to your work email address. Several factors will determine how you accept this invitation. To see your next steps, click the scenario below that best describes your situation:

Scenario A: You’ve never had a Pluralsight or A Cloud Guru account
Scenario B: You already have an individual account using the same email address as your invite email address
Scenario C: You already have an individual account using a different email address than your invite email address
Scenario D: You left your organization’s team plan and are now rejoining the same plan with the same email address

If you see an error that isn't described in one of these scenarios, check out some steps for additional troubleshooting.

Important: In order to protect your personal data and your organization’s privacy, you cannot join a team plan using an existing individual Pluralsight account. If you have an individual Pluralsight account, you must keep this separate from your organization’s plan by creating a new account tied to your organization. See Pluralsight Skills individual accounts and team plans for details.

Scenario A: You've never had a Pluralsight or ACG account

If you've never had a Pluralsight or ACG account, skip ahead to accept the invite and create your account.

Scenario B: You already have an individual account using the same email address as your invite email address

This likely means that, in the past, you used your work email address for a paid individual subscription or a free promotional subscription on Pluralsight, ACG, or both. You must change the email address on your existing account to keep it separate from your organization’s plan. This process depends on whether you originally signed up on Pluralsight or ACG.

Changing your email address

1. Sign in to your Pluralsight account (opens in new tab).
2. Follow the instructions in Changing your email address to:
  1. Add a personal email address as a secondary email.
  2. Set your personal email address as your primary email.
  3. Remove the email address that received the invite from your account.
1. Follow the instructions to set or reset your Pluralsight credentials.
2. Once you've set your Pluralsight credentials, follow the instructions in Changing your email address to:
  1. Add a personal email address as a secondary email.
  2. Set your personal email address as your primary email.
  3. Remove the email address that received the invite from your account.

Canceling your subscription

If you don’t want to continue paying for an active subscription on your personal account, see Canceling an individual subscription. If you have an active subscription through a third party such as Apple or Google, cancel your subscription directly through Apple or Google. Pluralsight cannot issue refunds for subscriptions purchased through third parties.

Tip: Unsure if you have an active subscription? Check your subscription status on the Subscription & Billing tab of your Account page (opens in new tab).

Now that you’ve removed your organization’s email address from your individual account, follow the steps below to create a new Pluralsight account joined to your organization’s plan.

Scenario C: You already have an individual account using a different email address than your invite email address

This likely means that, in the past, you used your personal email address for a paid individual subscription or a free promotional subscription.

You cannot join a team plan with your existing individual account. Follow the steps to accept the invite with a new account.

Scenario D: You left your organization’s team plan and are now rejoining the same plan with the same email address

If you left your organization’s team plan and have been re-invited to join the same plan, click Accept invite in the invite email, then log in to your previous account. Your account will be reactivated, unless your account has been deleted due to your organization’s data retention policies. If that’s the case, create a new account on the form that appears.

Create your account

Click Accept invite in the invite email. This opens an account creation form.
Complete the required fields in the Create your account section of the form.

Important: If you leave your organization’s team plan in the future, you may lose access to your account. Learn more about what happens when you leave a team plan.
Review and agree to the Terms of Use and Privacy Notice (opens in new tab).
Click Create my account.

The system will create a new account with access to your organization’s Skills team plan. Any existing individual account will stay separate from your organization.

Next steps

Now that you've successfully accepted your invite, it's time to start skilling up. See Getting started for learners to learn how to get going.