When you accept an invite from your organization to join a Skills team plan, you may have to follow a few steps to make sure your account is set up correctly. This article will help you through the process.
In this article
Who can use this?
Tip: If your plan uses Single Sign-On (SSO), see Logging into Pluralsight using SSO for the first time. If you're looking for how to send invites—including troubleshooting steps—please see Inviting users to a team plan.
Determine your scenario
Your organization’s plan admin or team manager will send you an invite to the team plan. Typically, this is sent to your work email address. Several factors will determine how you accept this invitation. To see your next steps, click the scenario below that best describes your situation:
- Scenario A: You’ve never had a Skills or A Cloud Guru account
- Scenario B: You already have an individual Skills and/or ACG account using the same email address as your invite email address
- Scenario C: You already have an individual Skills account using a different email address than your invite email address
- Scenario D: You left your organization’s team plan and are now rejoining the same plan with the same email address
If you see an error that isn't described in one of these scenarios, check out some steps for additional troubleshooting.
Important: In order to protect your personal data and your organization’s privacy, you cannot join a team plan using an existing individual Pluralsight account. If you have an individual Pluralsight account, you must keep this separate from your organization’s plan by creating a new account tied to your organization. See Pluralsight Skills individual accounts and team plans for details.
Scenario A: You've never had a Skills or ACG account
If you've never had a Skills or ACG account, skip ahead to accept the invite and create your account.
Scenario B: You already have an individual Skills and/or ACG account using the same email address as your invite email address
This likely means that, in the past, you used your work email address for a paid individual subscription or a free promotional subscription on Skills, ACG, or both. You must change the email address on your existing account(s) to keep them separate from your organization’s plan.
Changing your email address on Skills
- Log in to your existing Skills account.
- Use the instructions in Changing your email address to:
- Add a personal email address as a secondary email.
- Set your personal email address as your primary email.
- Remove the email address that received the invite from your account.
- Use the app-switcher to navigate to ACG.
Changing your email address on ACG
If you have an individual ACG subscription associated with your organization’s email address, you must change your email on that account before accepting the Skills team plan invite. See Updating an email address to learn how.
Canceling your subscription
If you don’t want to continue paying for an active subscription on your personal account, see Canceling an individual subscription. If you have an active Skills subscription through a third party such as Apple or Google, cancel your subscription directly through Apple or Google. Pluralsight cannot issue refunds for subscriptions purchased through third parties.
Tip: Unsure if you have an active Skills subscription? Check your subscription status on the Subscription & Billing tab of your Account page (opens in new tab).
Now that you’ve removed your organization’s email address from your individual Pluralsight and/or ACG account, follow the steps below to create a new Pluralsight account joined to your organization’s plan.
Scenario C: You already have an individual Skills account using a different email address than your invite email address
This likely means that, in the past, you used your personal email address for a paid individual subscription or a free promotional subscription.
You cannot join a team plan with your existing individual Skills account. Follow the steps to accept the invite with a new account.
Scenario D: You left your organization’s team plan and are now rejoining the same plan with the same email address
If you left your organization’s team plan and have been re-invited to join the same plan, click Accept invite in the invite email, then log in to your previous account. Your account will be reactivated, unless your account has been deleted due to your organization’s data retention policies. If that’s the case, create a new account on the form that appears.
Create your account
- Click Accept invite in the invite email. This opens an account creation form.
- Complete the required fields in the Create your account section of the form.
Important: If you leave your organization’s team plan in the future, you may lose access to your Skills account. Learn more about what happens when you leave a team plan.
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Review and agree to the Terms of Use and Privacy Notice (opens in new tab).
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Click Create my account.
The system will create a new account with access to your organization’s Skills team plan. Any existing individual account will stay separate from your organization.
Next steps
Now that you've successfully accepted your invite, it's time to start skilling up. See Getting started: Skills learner to learn how to get going.