When you cancel your team plan, that means your plan will expire on your next renewal date. Your auto-renewal and auto-pay settings give you control over future billing without terminating your organization’s access to Pluralsight Skills.
Use this article to understand the difference between these settings and determine which avenue is right for your organization.
Canceling your plan
Important: You must cancel 30 days prior to your renewal date if your plan is on automatic renewal.
You must be a plan admin in order to cancel your team plan. Contact your Pluralsight account team to log the cancellation. This cancellation will go into effect on the next renewal date.
Auto-renew and auto-pay
Having auto-renew and auto-pay enabled for your team plan ensures consistent access to Pluralsight for your team, and removes the need for manual intervention on your end. Most customers choose to keep these settings enabled for convenience.
Having these settings enabled doesn’t mean you can’t make changes prior to your renewal date—to adjust your plan type, license count, or to add professional services, reach out to your Pluralsight account team. We recommend requesting changes at least 30 days before your renewal date to leave enough time for any questions you may have.
Auto-renew
Auto-renew determines whether your plan automatically renews for another contract term. This setting is enabled by default if you purchased or renewed your plan online.
If you see a Renewal Date on your Account page (opens in new tab), that means your plan has auto-renew enabled. Your plan is automatically renewed for another contract term on this date, unless you renew early or cancel.
Note: Dates on the Account page are shown in month/day/year format.
If you see an Expiring On date instead, that means your plan has auto-renew disabled. To ensure uninterrupted access to the platform for you and your learners, take action to renew your plan before this date.
Auto-pay
Auto-pay determines whether your default payment method on file is automatically charged. This setting is enabled by default if your plan was purchased online or via credit card through our Sales team.
- If auto-pay is enabled on your plan, your default payment method is automatically charged on your next billing date.
- If auto-pay is disabled on your plan, your billing contact is emailed an invoice on your next billing date with a link to pay manually via bank transfer or credit card.
Note: If you opted to Pay Quarterly when purchasing your plan, you’re charged for your plan every 90 days—but you still have an annual contract with Pluralsight.
In this case, the renewal date on your Account page (opens in new tab) is not the same as your next billing date. Email reminders about auto-renewal are sent to the plan’s billing contact. Reach out to your Pluralsight account team with any billing questions.