The Exam voucher tracker helps you monitor learners’ real-time certification progress and guide them toward completion.
In this article
Who can use this?
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+ Available on plans that have purchased an applicable plan add-on. |
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Learn more about Skills
current plans, legacy plans, and roles. |
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Overview
The Exam voucher tracker is a centralized operations hub for plan admins to track learner engagement milestones and exam outcomes along the certification journey. It details each learner’s progress, including data points that help you:
- Gain a broad understanding of your team’s prep activity
- See individual team members’ exam results and scheduled exams
- Track voucher assignment and expiration
- View certification progress across multiple teams
Note: This after-purchase experience is only available for the ITIL and PRINCE2 exam voucher add-ons.
Using the tracker
To get to the Exam voucher tracker, log into Pluralsight Skills and click Certifications in the top navigation menu. This will take you to the Certification Prep Center. If you’ve already purchased a voucher add-on, click View voucher tracker to go to the Exam voucher tracker.
Important: The View voucher tracker button won’t be visible to you until you purchase an exam voucher add-on. See Common Questions below for further details.
Once you're in the tracker, you'll see data aggregated into four main categories:
- The User progress section gives you an at-a-glance view of your team’s overall certification activity, as well as the current tally of available vouchers. You can request additional vouchers via the Request new vouchers button in this section.
- The Exams section shows you the distribution of exams passed, failed, and scheduled during the past 12 months. Hovering over each segment of the bar will give you the count for each.
- The User preparation activity section shows you the percentage of users who’ve accessed the prep path and the percentage of users who’ve begun a practice exam.
- The User details section supplements the other sections by providing a granular data set of each team member’s exam prep activity. You can export this data at any time by clicking the download icon. Use the time frame dropdown to adjust the time span of the data you wish to export.
Tip: You can use the certification and team toggles at the top of the page to isolate data by certification type (for example, ITIL or PRINCE2) and by team if you have more than one team.
Common questions
How do I purchase and assign vouchers?
Contact your Pluralsight contact to purchase and assign vouchers.
What happens after I purchase the voucher?
Once you purchase vouchers, you can assign them to your learners. Once learners start viewing content and scheduling and taking their exams with PeopleCert, you will gain access to the Exam voucher tracker. Tracker data is available to plan admins approximately one week from date of purchase.
Can a voucher be reassigned to someone else?
Exam vouchers are neither transferable nor refundable.
Can I change the exam for the vouchers I purchased?
The voucher package—which includes both the content and the exam—is not interchangeable.
Do exam vouchers expire?
The voucher must be used within six months of the time the learner receives it.
My learner says they can't find the content on our platform, how do I find out if they have the correct content access?
Contact Pluralsight Support for assistance.
My users have not received an email from PeopleCert to schedule an exam. What’s the next step?
Contact PeopleCert Support for assistance.