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Multi-factor authentication

  • Updated

    • Multi-factor authentication (MFA) is an additional layer of security available for your Pluralsight account. Enabling MFA requires a code from an authenticator app in addition to your password when you sign in to Pluralsight.

    Important:

    • MFA is optional and can only be enabled by individual users— it is not enforced at the plan level.
    • MFA is not available for plans using Single Sign-On (SSO) or LTI integrations.
    • MFA is not available for customers who migrated from A Cloud Guru to Pluralsight.

    Enabling MFA

    Note: Any widely used authenticator app is compatible with this process.

      1. Sign in to your Pluralsight account (opens in new tab).
      2. Click your avatar in the navigation menu, then click Account settings.
      3. On your Account settings page (opens in new tab) under Multi-Factor Authentication, click Enable. You'll see a popup containing the QR code and instructions.
      4. Enter your password, then click Next.
      5. Install an authenticator app on your smartphone. Add a new account.
      6. Use the authenticator app on your phone to scan the Pluralsight QR code
        – or –
        Enter the alphanumeric authentication code manually.
      7. Enter the six digit code from your authenticator in the text box on the Account page.
      8. Click Enable multi-factor authentication.
      9. Click Done.
      1. Sign in to the mobile app if you haven’t already. 
      2. Tap Account.
      3. In the Settings section, click Account Settings.
      4. Scroll to Multi-Factor Authentication and click Enable.
      5. Enter your password and click Next.
      6. Copy the alphanumeric code on the screen, then open your authenticator app and add a new account.
      7. Enter the alphanumeric authentication code from the Account page into your authenticator app.
      8. Copy-paste the six digit code from your authenticator to the text box on the account page.
      9. Click Enable multi-factor authentication.
      10. Tap Done.

    When you’ve enabled MFA, your Account settings page will show it as enabled.

    Disabling MFA

      1. Sign in to your Pluralsight account (opens in new tab).
      2. Click your avatar in the navigation menu, then click Account settings.
      3. On your Account settings page (opens in new tab) under Multi-Factor Authentication, click Disable.
      4. Enter your password, then click Next.
      1. Sign in to the mobile app if you haven’t already.
      2. Tap Account.
      3. In the Settings section, tap Account Settings.
      4. Scroll to Multi-Factor Authentication and tap Disable.
      5. Enter your password, then tap Next.

    This disables MFA. You can re-enable it at any time.

    Signing in with MFA

    From the login page (opens in new tab), enter your email address and password. You’ll be prompted to enter a code from your authenticator app. Enter the code and click Verify.

    Session timeout and device recognition

    Even with MFA enabled, you’ll automatically be signed out after 3 hours of inactivity. This is a security measure to help protect your account.

    Listing or remembering a device in your account settings doesn’t prevent this automatic sign-out. After the timeout, you’ll need to enter your password and MFA code to sign back in.

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