Changing your email address to join an ACG plan

Joining a plan via email invite

If you see this error when trying to accept an ACG email invite, it’s because you already have an individual ACG account with that email address.

To accept the invite, you must first change the email address on your individual ACG account and its associated Pluralsight account.

Step 1: Update ACG email

Important: Your Account settings page (opens in new tab) will show whether you use an external provider to sign in to your ACG account.

If this is the case, you won’t be able to change your email address yourself. If you sign in with an external provider or are otherwise having trouble changing your email, please get in touch with Support (opens contact form) to complete this process.

If your account was created using an email address and password login:

1. Sign in (opens in new tab) to your ACG account.
2. Click your avatar in the navigation menu and click Account settings (opens in new tab).
3. Click Change email.
4. Type in and confirm your new email address. We recommend using a personal email account.
5. Click Update Email Address. You'll automatically be signed out of your ACG account.
6. Check your new email’s inbox to verify your new email address. If you don’t see it, check your spam or junk folders.
7. Click Confirm my account in the email. You'll see a message that your email address has been verified.

Step 2: Update Pluralsight email

1. Sign in (opens in new tab) to your Pluralsight account. Use the app-switcher if you haven’t accessed your Pluralsight account yet.
2. Click your avatar in the navigation menu and click Account settings (opens in new tab).
3. Under Email address, click Add email and type in your new email address. We recommend using the same new email address you changed your ACG account to in Step 1.
4. Click Send Verification.
5. Find the verification email from Pluralsight in your inbox. If you don’t see it, check your spam or junk folders.
6. Click Verify now in the email. You’ll be taken back to your Account settings page.
7. Your new email will appear under Email address. Click the Make primary (key) icon next to your new email address to make it the primary email on your account.
8. Click the Remove email (trash can) icon next to the old email address.

Step 3: Accept ACG team plan invite

Now that you’ve changed your email address on both ACG and Pluralsight, return to your email inbox and accept the invitation from your organization to join their ACG plan.

If you run into any problems when updating your email address, get in touch with Support (opens contact form).

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Joining a plan via SSO

If you see an error that your email is taken on Pluralsight when attempting to join an ACG plan by signing in via SSO, it’s because you have an individual Pluralsight account with the same email address.

To join the plan, you must first change the email address on your Pluralsight account. Here’s how:

1. Sign in (opens in new tab) to your Pluralsight account. You can reset your password if you’ve forgotten it.
2. Click your avatar in the navigation menu and click Account settings (opens in new tab).
3. Under Email address, click Add email and type in your new email address.
4. Click Send Verification.
5. Find the verification email from Pluralsight in your inbox. If you don’t see it, check your spam or junk folders.
6. Click Verify now. You’ll be taken back to your Account settings page.
7. Your new email will appear under Email address. Click the Make primary (key) icon next to your new email address to make it the primary email on your account.
8. Click the Remove email (trash can) icon next to your old email address.

After you’ve successfully changed your email address, you can join your organization’s plan. Return to ACG (opens in new tab) and use SSO to sign in with the original email address.