If your membership payment was declined, you’ll receive an email notification from ACG. In this article, we’ll go over reasons a payment may be declined, actions you can take to resolve it, and how to ensure your payment went through.
In this article
Reasons for decline
Your payment may have been declined because:
- The payment method has insufficient funds.
- The card number has changed.
- The card has expired or been canceled.
- The card has been reported as lost or stolen by the cardholder.
- The payment method associated with your PayPal account was declined.
- The bank has flagged the transaction as fraudulent.
Common solutions
If your payment was declined, go to your Membership settings (opens in new tab) and try the following:
- Update your information in the Billing Details and Payment Method sections.
- Check whether your billing address is correct, and make sure it matches your payment method’s country of issue.
- If all else fails, try using a different payment method.
Tip: If you previously had a paid membership and now have a free account, you may receive an authorization error when trying to process a payment. Please remove your card details from the checkout page, re-enter them—even if it’s the same card—and try processing the payment again.
Retrying a payment
After a payment is declined, our system will automatically try to charge your default payment method a second time within 48 hours. If the second attempt fails, the system will attempt to process the charge a third time 24 hours later. After three unsuccessful attempts, your membership will be canceled.
If you updated your billing details or changed your payment method, check the Billing History section of your Membership settings (opens in new tab) to see whether the next attempt to charge your payment method was successful.
If you continue to experience issues, or if you’d like further insight into why your payment attempt may have failed, reach out to our Support team using the link below.