Handling a wrong email or password

If you receive a Wrong email or password error when signing in:

• You may have entered an incorrect email address. Check to make sure your email is spelled correctly.

• You may have entered an incorrect password. Try resetting your ACG password.

  Important: If your account was created using a social media account or a Single Sign-On (SSO) provider, you don't have a password to change with ACG. You'll need to update your credentials with your sign-in provider instead.

• You could be signing in on the wrong page or with the credentials for a different system. Click the credential switcher, then try entering your credentials again.

  

• You may have replaced your ACG credentials with Pluralsight credentials. Try signing in on the Pluralsight sign-in page (opens in new tab).
• You may not have an existing account, or your account was deleted. If you believe this is in error, reach out to Pluralsight Support. Otherwise, click Create an account.

Clearing cache, cookies, and local data

Clearing saved data such as cache and cookies from your browser can help resolve login issues or slow loading times.

• Google Chrome: Follow the instructions on Chrome’s Help Center (external site, opens in new tab) to clear all cookies from a specific site—in this case, acloud.guru. Alternatively, you can clear cache and cookies (external site, opens in new tab) for all sites.
• Firefox: Follow instructions on Mozilla's Support website (external site, opens in new tab) to clear cookies for acloud.guru or to delete all cookies, site data, and cache.
• Safari: See instructions for clearing cookies on the Safari User Guide (external site, opens in new tab).
• Microsoft Edge: See instructions on the Microsoft Edge Help Center (external site, opens in new tab).

Unblocking your account

If our systems flag your login request(s) as suspicious, you’ll see an error that your account has been blocked. If you were blocked due to excessive login attempts, contact Support to verify ownership and unblock your account. Otherwise, check your inbox for an email regarding suspicious activity on your account.

Other tips

Still having problems logging in? There are a few more things you can try:

• Make sure your browser is updated to its latest version.
• Try logging in from a private/Incognito browser or another device.
• Accept third-party cookies for auth.acloud.guru, then try logging in again.