In this article
General troubleshooting
If you're experiencing general issues with Pluralsight Skills, try these troubleshooting actions:
- Refresh the page.
- Sign out of your account, then sign back in.
- Try the action in a private browsing window.
- Try the action on a different browser or device.
- Clear your browser's cookies according to your browser's instructions:
- Chrome (external site, opens in new tab)
- Firefox (external site, opens in new tab)
- Safari (external site, opens in new tab)
Important: Clearing all cookies will log you out of other websites you’ve visited using that browser.
- Accept third-party cookies on your browser. For browsers that allow accepting specific website or domain cookies, use
app.pluralsight.com
as the domain name.
If you’re still experiencing issues after performing these troubleshooting steps, contact Support.
Solutions to common errors
You can sign in to your Skills account from any Internet-connected device without signing out from other devices. For common errors, refer to the solutions below. For other errors, try the troubleshooting steps above.
Wrong email or password
If you see this error when signing in:
- You may have entered an incorrect email address. Check to make sure your email is spelled correctly.
- You may have entered an incorrect password. Try resetting your Pluralsight password.
- You could be signing in on the wrong page or with the credentials for a different system. Click the credential-switching banner, then try entering your credentials again.
- If you receive this error when signing in via SSO, you may not have been invited to the Skills plan yet by your plan admin or team manager. Check your email inbox for an invitation from admin@appmail.pluralsight.com. If you didn’t receive one, reach out internally to your admin or manager.
- You may not have an existing account, or your account was deleted. If you believe this is in error, reach out to Pluralsight Support. Otherwise, click Create an account.
403: Forbidden: access is denied
If you receive this error, our security system detected a high volume of activity on your account and blocked it for security reasons. Check your inbox for an email from admin@pluralsight.com and follow the steps in the email.
If you've checked your spam and don't see an email, contact Pluralsight Support so we can resend it.
Important: Your Pluralsight account is for your personal use only. Account sharing violates our Terms of Use (opens in new tab) and can trigger a block on your account. If you have multiple people on your team who would benefit from a Skills subscription, we offer team plans (opens in new tab).
403: Blocked by administrative rules
If you receive this error, go to What Is My IP Address (external site, opens in new tab) to obtain your public IP address. Then send your public IP address to Pluralsight Support.