In this article, you’ll learn how to resolve common sign-in, access, and error issues across Pluralsight—whether you're signing in directly or using A Cloud Guru (ACG) credentials.

Most issues can be resolved right in your browser using the steps below—no software installation or configuration changes required.

Common issues and solutions

These steps address the most common sign-in and access problems. In many cases, completing just one or two will get you back on track.

• Refresh the page.
• Sign out of your account, then sign back in.
• Try the action in a private or Incognito window.
• Try a different browser or device.
• Clear your browser’s cookies and cache for the relevant site.

• Make sure third-party cookies are allowed for the correct domain: 
  • Pluralsight: app.pluralsight.com 
  • ACG: auth.acloud.guru

If the issue continues, follow the section below that best matches how you’re signing in.

• Use this section if you access Pluralsight using your Pluralsight credentials.

  Wrong email or password

  If you see a Wrong email or password message:

  • Double-check that your email address is correct.
  • Reset your Pluralsight password and try again.
  • Use the credential-switching banner to confirm you’re signing in with the correct system (Pluralsight vs A Cloud Guru).
  • If you’re signing in using SSO, you may not have been added to a plan yet. Look for an invitation email from admin@appmail.pluralsight.com. If you don’t see one, reach out to your plan admin or team manager.
  • If you don’t yet have an account—or believe yours was removed—select Create an account or contact Pluralsight Support.

  403: Forbidden — access is denied

  This message appears when automated security checks temporarily restrict access to protect your account.

  • Check your inbox (and spam folder) for an email from admin@pluralsight.com and follow the instructions.
  • If you don’t see the message, contact Pluralsight Support so it can be resent.

  Important: Pluralsight accounts are intended for individual use. Sharing accounts violates the Terms of Use and may result in access restrictions.

  403: Blocked by administrative rules

  This error is typically related to network or IP-based restrictions.

  • Use a public IP lookup service to find your current IP address.
  • Send your current IP address to Pluralsight Support so they can review and restore access, if appropriate.

• Use this section if you access Pluralsight using your ACG credentials.

  Wrong email or password

  A Wrong email or password message usually means there’s a mismatch between the credentials entered and the system you’re signing into.

  Try the following:

  • Confirm your email address is entered correctly.
  • Reset your ACG password and try again.
  • If you originally created your account using social login or Single Sign-On (SSO), you won’t have an ACG password to reset. Update your credentials through your sign-in provider instead.
  • Use the credential switcher to confirm you’re signing in with ACG credentials.
  • If you previously replaced your ACG credentials with Pluralsight credentials, sign in on the Pluralsight sign-in page instead.
  • If you don’t have an account—or believe it was deleted—select Create an account or contact Pluralsight Support, if you think this is an error.

  Account blocked or suspicious activity

  To keep your account secure, our systems may temporarily block sign-in attempts when they detect unusual activity.

  • Check your inbox for an email about suspicious activity on your account.
  • If the block was triggered by repeated sign-in attempts, contact Pluralsight Support to verify ownership and request access.

Next steps

If you’ve worked through all the steps above and are still running into issues, Support is ready to help.

When you contact Pluralsight Support, include:

• The exact error message you’re seeing
• Whether you’re accessing via Pluralsight or ACG credentials
• How you’re signing in (email and password, social login, or SSO)
• The browser and device you’re using

Providing these details helps Support resolve issues faster and get you back to learning.