As a Pluralsight Skills plan admin, you—and any other admins on your plan—have access to a wide range of tools to manage your learners and guide them towards your goals. For certain updates to your plan, you’ll want to connect with your dedicated Pluralsight account team. This article outlines what changes you can typically make yourself, and when it’s best to reach out for direct assistance.
Who can use this?
| Current and legacy plans | |||||
|---|---|---|---|---|---|
| Individual | Team | ||||
| Learners: | |||||
| Managers: | |||||
| Admins: | ✓ | ||||
| Learn more about Skills current plans, legacy plans, and roles. | |||||
Help at a glance
- Start here in the Help Center for answers to common questions and step-by-step instructions.
- Go to your Account page (opens in new tab) to view and manage billing and payment for your plan online.
- Reach out to your Account team for additional billing help and for questions specific to your plan.
- Click Contact Support within the Help Center for technical support and troubleshooting.
What you can do yourself
Plan administrators can manage the following aspects of the plan directly from within the platform:
Plan management
- Manage users and teams (including in bulk)
- View and download analytics
- Curate content for learners
- Set up APIs and integrations
Self-service billing and payment
Depending on the size of your plan and what products you’ve purchased, you can also manage the following billing and payment options yourself:
- Viewing basic plan information on the Account page (opens in new tab), including:
- Plan name
- Start date and renewal/expiration date
- Products purchased
- Invoices and payment methods
- Renewing your plan
- Updating your payment details
- Adding licenses
When to contact your account team
Other changes to your account or your plan’s subscription may require you to reach out to a member of your account team—usually your Account Executive (AE) or Customer Success Manager (CSM):
- Renewing a plan with a multi-year contract, add-ons, or more than 999 licenses
- Adding licenses beyond the online purchase license limits, new add-ons, or additional add-on licenses
- Enabling/disabling auto-pay or auto-renewal
- Changing your plan’s name, billing contact, or billing frequency (quarterly, annual)
- Engaging Professional Services (opens in new tab)
- Plan-level customizations
- Discussing the terms and conditions of your contract
- Decreasing the license count on your plan
- Downgrading your plan type
- Canceling your plan
Note: Pluralsight Support cannot assist with invoice questions or billing changes on a team plan. Reach out to your account team instead.
Finding your Pluralsight contact
To locate contact information for your account team:
- Sign in to your Pluralsight account (opens in new tab).
- Click Account in the leader navigation menu.
- Click the Contact tab.
- Your Pluralsight contact’s name and email is listed with a link to email them directly. This is typically your Account Executive (AE).
If you have trouble getting in touch with the Pluralsight contact listed on your account, please contact the Success team (opens email form) from the email associated with your Skills account and include:
- Your plan ID—to find this, go to your Account page (opens in new tab) and copy the end of the URL, e.g.:
app.pluralsight.com/subscriptions/plans/your-plan-id - Inquiries or desired changes to your plan