Pluralsight Skills and ACG will occasionally offer promotional pricing for individual subscriptions. This article answers the most common questions about promotions and how they work for new and existing customers.
Subscribe to the Pluralsight newsletter (opens in new tab) for the latest news and upcoming promotions.
Who can use this?
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| Learn more about Skills legacy plans, updated plans, and roles | |||||
General questions
What information will the Support team need to help me?
When filling out the Support contact form, include the following information in your request:
- Primary email address of your Pluralsight account
- Date of purchase
- Purchase amount
- Purchase method (Visa, MasterCard, PayPal, etc.)
- Screenshots of error messages, where applicable
Providing this information in your initial request helps Support work through your issue as efficiently as possible.
If I purchase the promo, will my account renew at the same price?
Yes—in most cases, your subscription will renew automatically at the same price as long as your subscription is active. If you decide to cancel your subscription or turn off automatic renewal, the promotion will be removed from your account and you’ll be charged the current subscription price. if you choose to resubscribe.
I signed up for a trial during a promotion. Will the discount apply to my price if I choose to keep my subscription?
Yes—if you sign up for a trial during the promotion, you'll receive the promotional price once your trial converts to a paid subscription. You’ll receive the promotional price even if your trial ends after the promotional window has closed.
How much will I pay with the discount?
Use the current subscription rates to calculate your discount:
- For Pluralsight Skills: Visit the Pluralsight Pricing page (opens in new tab).
- For ACG: Visit the ACG Pricing page (opens in new tab).
Note: Depending on your location, you may be charged taxes and fees that will affect your final payment amount.
I missed the promo. Can I still get the cheaper price?
No—Pluralsight promotions are only honored during a specific window. Sign up for the Pluralsight newsletter (opens in new tab) for the latest news and promotions.
I don’t see any promotions running right now. Can you tell me when the next one will happen?
Pluralsight doesn’t publish a list of future promotions, but you can sign up for the Pluralsight newsletter (opens in new tab) for the latest news and promotions.
I want to buy Gift of Pluralsight for a friend. Is that included in the promotion?
It depends on the promotion. Some promotions discount Gift of Pluralsight, while others are only for individual subscriptions. Gift of Pluralsight purchases can’t be refunded.
Checkout and purchase
My card was declined or rejected, but I know I have funds to cover my purchase.
There may be other reasons you are being prevented from purchasing. Contact Support for assistance with card declines. Repeated failed attempts to checkout may result in an automated lockout.
I received the message “unable to change subscription at this time.”
This is most likely because you have a legacy subscription that's already discounted. If you want to use the current promotion, contact Support to terminate your current subscription. Once terminated, legacy subscriptions cannot be reinstated.
I was charged the wrong price for the promotion.
If you believe you’ve been charged the wrong price, first check your purchase invoice for taxes and fees. You should receive an email with a link to your invoice after purchase.
If you can’t find the invoice in your email inbox, you can find it in your Pluralsight account. To access your invoice in Pluralsight:
- Log in to your Pluralsight Skills account.
- Click your name on the navigation bar, then click Account settings. This will take you to your Account page (opens in new tab).
- Click Subscriptions & Billing.
- Click View Payment History.
- Click Payment history and then click on the PDF icon for the purchase during the promotion.
- Review the subtotal/total section at the bottom of your invoice.
Pluralsight is required to collect taxes and fees where applicable. All discounts are applied before taxes and fees, which are assessed from the discounted price. The taxes and fees are then added to the discounted price for your purchase total.
If the discount doesn’t appear before the subtotal, contact Support.
Current subscribers
I’m already a subscriber. Can I renew early to get the promotional discount?
Yes—if you purchase during a promotional period, your current subscription will be extended.
I want to upgrade my existing subscription for the promotional price.
If you're interested in upgrading your subscription, contact Support. They may be able to provide a prorated refund if you are upgrading before your renewal date.
I subscribed to Pluralsight Skills a few months ago. Can I get refunded the difference now that the price is lower for the same subscription?
No—the promotional price can’t be retroactively applied for existing subscriptions.
I have an existing subscription that renewed during the promotional period. Why is the price not lower?
Most promotions are for new subscriptions only. Some promotions offer a discount to upgrade an existing subscription.
I purchased a subscription during a previous promotion. If I buy during the current promo, will it combine with my current discount?
No—promotions cannot be combined.
I’m on a business plan. Can I use the promotion, too?
Promotions are intended for individual customers. Reach out to your Pluralsight Sales contact for more information about pricing available to your team.
I can’t remember my password to add the promo to my existing account.
- For Pluralsight Skills: See Resetting or changing your Pluralsight password
- For ACG: See Resetting or changing your ACG password
I purchased a subscription during the last promotion that I’m still using. Do I need to go through checkout again to purchase a new promotion to keep my current price?
No—your subscription will renew automatically at the promotional price you last opted into.