Tickets completed is the total number of tickets your team finished.
In this article
Which reports use Tickets completed?
Find Tickets completed in Metrics overview, Retrospective, and Check-in.
What does Tickets completed measure?
Tickets completed helps you understand the throughput of your team by measuring how many of your tickets you were able to complete. While this is not a comprehensive measure of the quantity of work you're completing, it's a useful metric to help you understand your throughput patterns.
How is Tickets completed calculated?
Tickets completed is the total number of tickets that moved to their final Done status during the selected time frame.
Note: If a ticket previously in a Done status moves to a new Done status, the completion date for the ticket updates to the date of the most recent Done status, and the ticket is removed from any previous Tickets completed counts.
What data is included in Tickets completed?
Tickets are included in the Tickets completed count if:
- They are in a Done status according to the ticket project configurations
- They were moved to their most recent Done status during the selected time frame
- The selected user or a member of the selected team was an assignee on the ticket at any point after it moved into its first Active status
Tickets are not included in the Tickets completed count if:
- They are in Canceled status
- They have not been moved to a Done status or were not moved to a Done status in the selected date range
- The selected user or a member of the selected team were never an assignee on the ticket or were only an assignee in a Not started status
- The ticket was moved to a different Done status after the selected date range
- The issue type is excluded as part of ticket type assignment in the ticket project configurations