As technology continues to evolve quickly, renewing your Skills team plan ensures that your teams can stay ahead and continue their upskilling journey.
The billing contact or admins on your plan will receive email reminders leading up to your plan’s renewal date. As a plan admin, you can renew in one of three ways.
Who can use this?
| Stnd | Prem | Strt | Pro | Ent | |
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| Learners: | |||||
| Managers: | |||||
| Admins: | ✓ | ✓ | ✓ | ||
| Learn more about Skills legacy plans, updated plans, and roles | |||||
Note: If you have an individual Skills subscription, learn more about Individual subscription renewal.
Option 1: Online self-service renewal (recommended)
Renewing online lets you control when and how you renew. This method also allows you to change your payment method and add licenses while renewing.
Tip: To upgrade your plan type, see Upgrading your plan.
You can renew online from the Account page (opens in new tab) as long as:
- You’re an admin on the plan,
- Your renewal date is within 90 days, and
- You’re either renewing your plan with no changes or you’re adding additional licenses at renewal.
Note: To make other changes to your plan or to renew a plan that’s on a multi-year contract, includes add-ons, or has more than 999 licenses, reach out to your CSM.
To renew online:
- Sign in to your Skills account (opens in new tab).
- Click Account in the leader navigation menu.
Your plan's renewal or expiration date is shown on the Account page.
Tip: If you don’t see Account in the menu, click Learner navigation to switch your view to Leader navigation. If you don’t have this option, you’re not currently a plan admin—reach out to a plan admin to update your access.
- If you see a renewal date, your plan is scheduled to automatically renew. You can continue with these steps to renew early and optionally add more licenses to your plan.
- If you see an expiration date, your plan will not automatically renew. Continue with these steps to ensure continued access to Skills for your team.
- Locate your renewal or expiration date and click Renew now.
- To add additional licenses, type the number of licenses you want to add or use the plus and minus icons to adjust. Otherwise, click Continue to Renew to proceed to checkout. It may take a few minutes for the page to load—to avoid losing your progress, do not exit or refresh the page.
Note: Depending on your currency, there are limits to how many licenses you can add at a time online. Reach out to your CSM to expand beyond these limits at renewal.
- Select an existing payment method or add a new one.
- Once you’ve reviewed your order, check the box to agree to the Terms of Use, then click Purchase to finalize your renewal.
Note: Any discounts originally applied to your plan are also applied to your total at checkout.
Congrats—you’ve successfully renewed your team plan. You’ll be shown a receipt for your order. In the future, you can find this on the payment history page (opens in new tab).
When you renew online, you’re charged for the next billing term on the day you process the renewal, but your renewal date stays the same.
If you added more licenses, you can assign them to learners on your plan the day after your renewal date. For example, if you added 20 licenses to your plan when you renewed online on October 1, and your renewal date is October 14, the licenses you added will be available to assign to learners on October 15.
Tip: To check whether your online renewal was successful, go to the Account page (opens in new tab). You should no longer see a Renew now link on this page.
Option 2: Automatic renewal
Auto-renewal ensures consistent access to Skills for your team with no action needed from you. If your plan is on automatic renewal, be sure to verify your billing details before your renewal date.
Tip: If you see an Auto-renews on date on your Account page (opens in new tab), that means your plan has auto-renew enabled.
When you’re charged for renewal depends on your auto-pay status:
- If your plan has auto-pay turned on, the default payment method on file is charged automatically on the renewal date.
- If your plan has auto-pay turned off, your billing contact is emailed an invoice at renewal with a link to pay via bank transfer or credit card.
If your plan was purchased online or purchased via credit card through our Sales team, auto-pay is turned on for your plan by default.
Option 3: Contact your Customer Success Manager
Your CSM can assist with any updates to your services, including:
- Renewing a plan with a multi-year contract, add-ons, or more than 999 licenses
- Enabling/disabling auto-pay
- Enabling/disabling auto-renewal
- Changing your plan’s billing contact
- Decreasing the license count on your plan
- Downgrading your plan type
- Discussing the terms and conditions of your contract
- Answering any other questions surrounding your plan
- Canceling your plan
If you don’t know who your CSM is, contact the Success team (opens email form) from the email associated with your Skills account and include:
- your plan ID—to find this, go to your Account page (opens in new tab) and copy the end of the URL, e.g.:
app.pluralsight.com/subscriptions/plans/your-plan-id - desired changes or inquiries about your upcoming renewal
What's next
Thank you for renewing your Skills team plan—you’ll be glad you invested in your team’s growth. Next, take these steps to make the most of your licenses and drive your organization’s upskilling strategy:
- Review your admins and team managers on the People page (opens in new tab) and make any necessary changes. See Managing plan admins and Managing team managers for instructions.
- Review your learners on the People page (opens in new tab) as well. To ensure that everyone on your team who needs access to Skills has it, invite new learners to your plan and resend an invitation to anyone who hasn’t accepted. For more information, see Managing learners.
- Visit these resources for ideas on how to foster a culture of learning in your organization:
Troubleshooting
Why do I see a 403 error that I’m not authorized to view the Account page?
You must be a plan admin to view the Account page. If you’re responsible for renewal changes and you can’t access this page, reach out to an admin on your plan to update your role. If there are no admins left on the plan, see What’s my role? for next steps.
Why don’t I see the “Renew now” option on my Account page?
If you don’t see Renew now on your Account page, it’s either because your plan isn’t within the 90-day renewal window or your plan has already been renewed early.
Are there limits to how many licenses I can purchase online?
Depending on your currency, there are limits to how many licenses you can add to your plan at a time. You’ll be shown a warning if you try going over these limits:
- USD, EUR, GBP: 999 licenses
- INR: 125 licenses
- ZAR: 65 licenses
If your plan is within 90 days of the renewal or expiration date on your Account page (opens in new tab), reach out to your CSM to increase your license count beyond these limits. If your plan is outside the renewal window, reach out directly to your Account Executive. If you don’t know who your Account Executive is, check the Pluralsight contact listed on your Account page (opens in new tab).