How do analytics follow learners in a group plan?

Some analytics include learner data from before the learner joined the plan, or even after the learner leaves the plan.

Learner data available from 
before the learner was added to plan

Learner data available 
after the learner leaves the plan

Skill assessments



After the learner leaves the plan, you will still see their data in User, Usage, Courses, and Subjects analytics if the All Users filter option is selected. User analytics includes the learner's name and a "Removed" notation, and their name will be greyed out. However, this data does not update if the learner continues learning on another group plan or an individual subscription. 

Removed learner data is not available in channels or roles analytics.

Additionally, if a learner is removed and then re-added to the plan, the learner's data will become available again, with all of the previous data in tact. It may take a few minutes for the historical data to repopulate on the learner's analytics page once the learner has been re-added to the account.  Any activity after the user was removed from the account, but before the user rejoined, will not be shown in the analytics.

If a plan admin or team manager moves a learner from one team to another, the learner's analytics moves with them to the new team. No analytics data will be lost when a learner moves teams.

Learn more about what learner data and history a team manager can view.

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