How do I cancel my ACG membership?

Tags: ACG

You can cancel your membership at any time by "downgrading to a free plan".

Important: Downgrading to free is not the same as a free trial. A free trial provides full access to ACG content for 7 days whereas downgrading to free restricts access.

How do I downgrade to free?

  1. To downgrade your membership plan, click your avatar in the top right corner of the screen. Then, click Account Settings from the dropdown list.
  2. Click the Membership tab on the left.
  3. Click Change Plan.
  4. Click Downgrade to Free Plan.  Your downgrade will be scheduled and take effect at the end of your subscription.

Will I be notified of the downgrade?

If you schedule a downgrade, you'll see this listed in your Membership Settings. Changed your mind? Between the time you downgrade and the actual renewal date, you can undo the downgrade and revert back to Personal Basic or Personal Plus. To do this, open your Membership Settings and click Undo Downgrade.

Important: Users who have a scheduled downgrade will be unable to access the Change Plan button. You'll need to remove your downgrade/changes before making new changes.

Downgrading during the 7-day free trial

Memberships are automatically activated at the end of the free trial period if they are not downgraded. Downgrades during the trial period take effect at the end of the 7-day free trial period.

Downgrading after the 7-day free trial

If you downgrade your membership after the 7-day free trial, you'll retain access to the features associated with your plan until the date of your next renewal. At your next renewal, the subscription will expire and be downgraded to free.

Changed your mind about downgrading? You can always change your membership plan instead.

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