Yes! Analytics data follows a learner as the learner moves from one plan or subscription to another. The availability of analytics data is influenced by the type of analytics, your role as a plan admin or team manager, and the addition and removal of learners. In this article, we go over how each analytics report follows learners as they join and leave plans and how your role influences that data availability.
Who can use this?
Which analytics follow learners?
You may have learners who were already active Pluralsight Skills learners before they joined your business plan. You may be interested in those analytics. Some analytics data is available from before the learner joined the plan.
When a learner leaves your plan, you may want to continue viewing their analytics from when they were on your plan. Some analytics data is still available after the learner leaves the plan. See the table below for which analytics is available when.
Before the learner was added to the plan
After the learner leaves the plan
Which analytics are available to plan admins and managers?
The availability of analytics data is influenced by your role as a plan admin or team manager, how a learner joined or left a plan, and the type of analytics.
Plan admins vs team managers
Plan administrators see analytics data on all learners and teams on the group plan. If you are both a plan administrator and a team manager, you can see all learner data in analytics. Learn how to set and change plan admins and team managers for your group plan.
Team managers only see analytics data on the learners in the teams they manage. A team manager can oversee other team managers. Those team managers can only see the team managers' data on their team. They cannot see their team managers’ learners’ data.
Note: In channels analytics, team managers can see their team learners’ progress in any channel visible to your team or company. This is true even if a different learner, who isn’t on the team, created the channel.
How does adding and removing learners affect analytics?
As a plan admin or team manager, you may add learners, remove learners, and move learners within the plan. Each situation affects what analytics are available for a learner. Use the table for an overview of what analytics you can view in these different situations.
Individuals joining a business plan
Your learner may have had a subscription before joining your plan. If the learner joined your plan with the same email address as their subscription, you will only see data in Skills analytics. If the learner used a different email address, you will not see any analytics data.
Individuals moving from team to team
If a plan admin or team manager moves a learner from one team to another, the learner's analytics moves with the learner. No analytics data is lost when a learner moves teams. However, what analytics is available to the team managers will change.
Tip: Usage analytics is updated in real time. When you add a learner to your team, their data in usage analytics shows up instantly. For more information, please see our article How current is analytics data?
Individuals leaving a business plan
|After the learner leaves the plan, only plan admins can see their data. This data does not update if the learner continues learning on another group plan or an individual subscription.|
Tip: To view removed learner data, use the All Users filter option. Removed learner data is not available in Skills, Channels, or Roles analytics.
|If a learner is removed and then re-added to the plan, the learner's previous data will become available again.|
Any activity after the learner was removed from the account, but before the learner rejoined, is not shown in the analytics. It may take a few minutes for the historical data to repopulate.
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