I’m trying to sign up, but I’m receiving an email error message. What should I do?
You may be having trouble creating a new account, or joining your organization’s account, because you already have an individual Pluralsight (PS) or A Cloud Guru (ACG) account. See the table below for next steps.
| Type of accounts | Possible reasons | Action to take |
|---|---|---|
I want to join my employer/ business-provided PS account, but it says my account already exists during signup. | You may have an individual PS or ACG account. | Follow the steps outlined in the Accepting a team plan article. Contact Support if you need help. |
| I want to join my employer/ business-provided ACG account, but it says my account already exists during signup. | You may have an individual and/or ACG or PS account. | Follow the instructions to change your email address and join the team plan. |
| I want to create an individual Pluralsight account, but it says my email is already in use. | You may already have an individual or employer/business-provided Pluralsight or ACG account associated with the same email address. | Try logging in using that email address. Click forgot password to have a temporary one sent to you if needed. |
| I want to create an individual ACG account, but it says my email is already in use. | You may already have an individual or employer/business-provided ACG or Pluralsight account associated with the same email address. | Try logging in using that email address. Click forgot password to have a temporary one sent to you if needed. Learn more about using the same email address with your PS and ACG accounts. |
If you need help, please contact Pluralsight Support.