You can now generate email reports and have them sent to you and your colleagues via email. Follow the instructions below to generate your first report.
Note: These reports adhere to your view rights and permissions. You will only be able to run a report on the data you have access to view within your reports.
Step 1: Email Reporting is a permission based feature. If accessible, navigate to your Settings menu. Under Report Settings click Messages.
Under the email reporting tab, you can create, edit, and delete reports. You can create and manage as many reports as needed. This allows executives to quickly access their reports without logging into the app. Administrators can create reports for several individuals and teams.
To create a report, click the Create report button and fill in the report information. Once you create a report, it will be listed under the email reporting tab.
To edit an existing report, click the report’s name and change the report information.
To delete a report, click the delete icon on the far right beside the report.
Below, we walk you through the create report process.
Selecting the metrics
The first section on the create report page is email report metrics. Select the metrics you want in your analysis.
In the Filters section you will select what level of data you want to view and the date range.
Report depth : organization or team level
You can select one or more teams for your report. Use the Report bundling drop down menu to select how to send out your reports. You can choose to:
send teams with org data (one Email Report).
send all teams together in one email (one email that includes all team level data).
send teams individually (multiple emails based on the total number of teams selected).
Example 1: In this example, Send all teams together is selected as the report bundling option. The Org level metrics go out in one email report. Both "Engineers" and “Product” level metrics go out as separate reports.
Example 2: When Send teams with org email is selected, Org level metrics and the teams’ data are visible in the same Email Report.
Example 3: When Send teams individually is selected,, each team is sent as an individual report.
Selecting date ranges
You can select up to two different date ranges to view in your reports. Select the date range you wish to view from the drop down menu.
In this section you will need indicate who the report should be sent to and the delivery frequency.
Add in as many email address (comma separated) as you would like. You do not need to input your own email address. Any report you generate will automatically be sent to the account's primary email address.
In the Delivery section, you can create a schedule and delivery cadence for your reports.
In the Delivery time dropdown, select ASAP or Schedule. Schedule allows you to set the date, time zone, and frequency of report delivery. Use the Enable toggle to enable or disable the delivery schedule at any time.
Send Your Report
When you are done scheduling your report, click the Schedule Reports button. Your report/s can take up to an hour to be created.
What do the Email Reports look like?
Based on what you have selected, your email reports will looks similar to the one below.
If you need help, please email email@example.com for 24/7 assistance.