Users analytics

What you will learn

  1. Introduction to users analytics
  2. What you can do with users analytics
  3. Overview of users analytics
  4. Users analytics report download
  5. Common questions
  6. Next steps

1. Introduction to users analytics

Users analytics shows you a compiled listing of all learners on your team and the time they have spent using Pluralsight. Users analytics is one of the more important analytics sets when trying to engage with data relating to individual activity. You can drill down into a particular individual's activity and see where they are spending most of their time within Pluralsight. Users analytics is also in real-time and will show instant data upon refresh.

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2. What you can do with users analytics

There are a number of things you can do with users analytics. Some of these include:

  • See which courses individuals on your team are taking
  • Learn where your teams' strengths lie
  • Determine how far your team has stretched their learning across a skill
  • View reporting data to see when and how long they engage with content

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3. Overview of users analytics

To get started, log in to your Pluralsight account and click on Analytics using the left pane navigation. Next, click on Users from the top center panel. 

Alternatively, you can also navigate from the dashboard widget. Click on Dashboard on the left pane navigation and find the Top Users view. 

Important: Users analytics reports are in real-time. This means that all data is updated as information is updated. Since we don't auto-refresh the page for you, you may need to refresh to get the most up-to-date information.

The users analytics is broken up into two different views: the users analytics dashboard and the individual user dashboard. We will cover both below:

Users analytics dashboard

A: The overview section will include high-level data of your team on an individual level. This view takes all of the learning and content taken for your team by each individual and aggregates it to give you a quick reference point of your team.

B: The user activity graph highlights the individuals on your team that have the most combined total view time. This view can give you data of the last 30 days, 90 days, or year. If you wanted to check an individual's activity, you can click on their name to take a look.

C: In contrast to the user activity graph, this view gives a bit more context around those totals, breaking down the unique courses taken, start date on team, and last login. From here you can also click into to take a look at the courses viewed by that individual.

D: The download report can be toggled between the last 30 days, 90 days, and 12 months and provides a CSV of user totals and data. Learn more about this report in the users analytics report download section below.


Individual user dashboard

The individual user dashboard covers activity and usage for individuals within your team. An example of a typical individual user can be found below:

The user dashboard will give you insight into both course completion rates as well as skill levels (Enterprise only). These can be filtered down to find topical strengths of that individual. Since many of the analytics dashboards are connected, clicking onto a skill or a course will take you to those respective analytics reports.

Important: Due to user's privacy, the skill proficiency level will be shown for Enterprise customers but not the Skill IQ score. Professional customers cannot see proficiency levels.

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4. Users analytics report download

The users analytics report covers many of the particulars related to your team. The report is grouped by user. These include data on viewing (view date), usage (last login, total hours) and redemptions (is on account). 

A: Start Date: Indicates the time they first logged in. 

B: Last Activity: This is the last time that team member physically typed in their username and password. If they're always logged in this could be a different time than the View Date.

C: View Date: Indicates the last view date of a course. This is always populated for a user currently on the plan at the time the report is generated (so there may be some delay). For individuals who didn't view any content for the timeframe in which you pulled it - they will show a blank cell in that row. If a report is pulled that crosses over into another month, you will see a line per month they were in the group plan.

D: Total hours: This represents the total hours (in seconds) for that particular team member.

E: Unique courses: This column will show the number of unique courses viewed by that individual. This only include courses that are clicked in to play. Courses taken by an individual prior to joining your team will not be included - only courses taken during their time on the team will show here.

F: Is On Account: Since all users that were ever on your account show here, they are segmented into a "True" and a "False". This makes it easier to view only the team members that are active. A "True" indicates the team member is on the account and active. A "False" indicates a member is currently not on the account.

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5. Common questions 

Question: How long does it take for the users analytics report to update? Is it in real-time?

Users analytics reports are in real-time. All data that is populated is in line with individual usage. As our data doesn't auto-refresh your page, you may need to do so to make sure the data is reflected correctly.

Question: Does the users analytics report show only active users?

Good question! Users analytics show all users that have ever been on your plan.

Question: What is the difference between "Last Login" and "Last View date"?

Last login date: The last time someone typed in a username and password and logged in.
Last view date: The last time someone watched a course from any source (their recent history on the home page, the course page, a path, etc.).

Question: Why is the "view date" and "last login" so far off from one another?

Since last login means an individual had to put in an email and password, if they kept themselves logged in this may show a date that is earlier than the view date.  

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6. Next steps

Now that you've learned about users analytics, check out one of our other Getting Started articles to get the most out of analytics for your team.

Get started with basic analytics

Get started with advanced analytics (Enterprise only)

Users analytics

Courses analytics

Usage analytics

Subjects analytics

Basic skills analytics

Basic channels analytics

Advanced skills analytics

Advanced channels analytics

Mentoring analytics


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