How do I change a learner's email address?

When a learner's name or your company's name changes, email addresses need to be updated. Learners can add additional email addresses, but cannot change the primary email address.

Only plan admins have the ability to make changes to the primary email address for learners on a business plan. 

To change a learner's email address:

  1. Click the Organization link in the left pane navigation menu of the admin dashboard.
  2. Find your learner that needs to be updated, then click the email address that needs to be changed. 
  3. Enter the new email address.
  4. Click the Update button.

Tip: To quickly find a learner, type in the learner's name in the Filter box on the right side of the user list.

Individual subscribers can change their primary email and add email addresses at any time. Learn how to edit your individual email address.

If you need help, please email for 24/7 assistance.