When a learner's name or your company's name changes, email addresses need to be updated. Learners can add additional email addresses, but cannot change the primary email address.
Only plan admins have the ability to make changes to the primary email address for learners on a business plan.
To change a learner's email address:
- Click the People link in the left pane navigation menu.
- Find your learner that needs to be updated, then click the email address that needs to be changed.
- Enter the new email address in the address field.
- Click the Update button.
Tip: To quickly find a learner, type in the learner's name in the Filter field on the right side of the user list.
Individual subscribers can change their primary email and add email addresses at any time. Learn how to edit your individual email address.
In the case where a learner on your plan has had a name change, the learner will need to head to their profile page and add a secondary email as well as update their name. You can then switch the secondary email to their primary.
If you need help, please email firstname.lastname@example.org for 24/7 assistance.