An installation is complete when it meets the following:
- Customer has completed an installation assessment survey
- Replicated successfully installed and configured
- Flow installed via Replicated
- Daily activity must update within a day
- No system failures
- Ability to communicate with their git servers
- Ability to communicate with Replicated servers (non-airgapped)
- External Postgres database installed and configured
Installations must be completed within 30 days from signing. The following schedule must be followed to meet this requirement:
- Installation planning meeting and Installation Assessment survey no later than 5 business days after signing
- A host environment must be provisioned for the application and ready no later than 10 business days after signing
- A database server must be provisioned and configured no later than 10 days after signing
- Replicated installation and configuration no later than 20 business days after signing
- Flow installation and health check no later than 20 business days after signing
- Confirmation from the customer that Flow is installed and they are able to log on no later than 30 days after signing
- After 30 days, customer will incur a cost for installation support or must be enrolled in professional services
If you need help, please email support@pluralsight.com for 24/7 assistance.