Mentoring allows your group plan users to connect directly with an expert on a skill or technology they need help understanding.
These are live videoconference mentoring sessions on the topics your users need assistance with. We offer mentoring on current technologies as well as both legacy and cutting-edge systems.
Your users can understand best practices, get ready for certification, and even apply new technologies such as machine learning. This goes beyond the video courses available on Pluralsight to bring customized help and skilling up to your users.
Who are Pluralsight mentors?
Our mentor community consists of Pluralsight course authors, top contributors on StackOverflow, active members within their software communities, instructors at the best schools and bootcamps and passionate professionals who care about helping other programmers.
We're dedicated to help your company’s needs. Need mentoring on a topic that isn't listed on our platform? Send us a message at email@example.com with a description of what you need help with, including your goals and the technologies or skills involved.
In addition to working with building a pool of talented mentors, we monitor the customer reviews from each session to ensure the quality of our mentors and the entire experience. Only mentors with a 30-day average customer rating of 4 stars or higher display on our Browse mentors page.
How long are mentoring sessions?
Mentoring for business sessions are 15 minutes, and multiple sessions can be consumed in one request.
How do you make sure learners get value out of the session?
The first five minutes are a "grace period" during which your learner can determine if the mentor is the right fit for their request.
If in the first five minutes they feel the mentor isn't right and end the session, the session credit won't be deducted from the account.
Mentoring for business is an add-on purchase for business plans. A plan administrator can purchase mentoring and learn more about pricing by speaking with their sales representative or contacting firstname.lastname@example.org.
To see how many mentoring session credits your group plan has available, log into Pluralsight. On the left-hand panel, in Admin Tools, select Account, then Subscription, then scroll down to Mentoring.
You can reach out to your sales representative to add more mentoring credits. Your rep is listed right below the mentoring credits, under Pluralsight contact.
Mentoring for business sessions expire in conjunction with the business subscription expiration.
Let the system choose a mentor for your learner
When you fill out a mentoring request from within a course, the Pluralsight mentoring system selects a mentor for you. The system matches you with one of our experts based on the main skill area, and related skills areas.
Learners can browse to choose a mentor
Only mentors that have a 30-day average customer rating of 4 stars or higher display on this area, so you're getting access to our highest-rated experts to assist with your project.
When you choose a mentor yourself, you'll also tell the mentor three different times you're available to meet, so that they can schedule a session with you.
Yes; a group plan that has mentoring for business can make mentoring only available to some users. However, it cannot allocate specific sessions to specific users.
Important: All mentoring session credits are pooled and available to all users with account permission to access mentoring.
How to enable and disable mentoring
In the left-hand navigation, in Admin Tools, select Organization. You’ll see a list of all users on your business plan.
In the list of users, you’ll see a column called Mentoring, with a toggle button for each person.
To enable mentoring for one user, press the toggle button to move the button to the right and show a green background. To disable, press the toggle button to move the button to the left, and display a gray background.
You can enable or disable mentoring in bulk, as well. Simply check the box at the top of the list of users. You may see orange text that invites you to select all users on your account. Then, press Mentoring in orange text and select Turn mentoring on or Turn mentoring off.
Can I test my audio, video, & text editor before a mentoring session? How can I troubleshoot my setup?
Mentoring works best on Chrome and Firefox. Here's how to test and troubleshoot your workspace setup before starting your mentoring session.
Testing mentoring on your system
If you face technical issues with the mentoring interface, please follow these steps:
- Make sure you are using the latest version of Chrome or FireFox.
- Make sure you are able to run the webrtc test.
- Make sure firewall and proxies are configured correctly--see our recommendations & requirements here.
- Make sure that the right camera and mic are selected.
- If you have an issue with your camera, check if the camera works on a different browser. For instance, if you are using Chrome, check if it works with Firefox instead.
- Make sure you have the right ports open. You can check this by running the Connectivity Doctor.
- Make sure the camera/audio works in Google’s webrtc demo
- Run a bandwidth test at Speedtest.net. Make sure that the bandwidth is over 350kbps upload and download.
- Make sure the camera/audio works in Skype or Photo Booth.
- Reload your page, then restart your browser. If those don't work, reboot your OS.
Mentoring for Business plans will expire on January 31, 2019. Plans that have had mentoring credits are being contacted. Please reach out to your sales rep if you have not received this email.
To download your mentoring data:
- Learners can visit the individual mentoring session request history summary page to download chat logs and code files.
- Plan admins and learners can request all mentoring session data by emailing email@example.com by January 31st, 2019.
- Plan admins can download the Mentoring analytics report until January 31, 2019.
If you have questions or concerns, please contact firstname.lastname@example.org.
HackHands is also being closed on January 31, 2019. HackHands users can request their session data until January 31st, 2019 by emailing email@example.com.