How do I use multi-factor authentication for my account?

What is multi-factor authentication?

Multi-factor authentication (MFA) allows Pluralsight to confirm your identity by using a combination of different factors, rather than just your password alone. 

With multi-factor authentication, you’ll use an authenticator app on your smartphone to generate a code. Use this code every time you log in to Pluralsight in combination with your email address and password to guard your account.

Who can use this feature? Is it optional or required?

Using multi-factor authentication is optional for all users. Plan admins cannot require learners to use multi-factor authentication at this time. 

Any Pluralsight learner can use multi-factor authentication, except in the following circumstances:

  • If you’re a member of a group plan that already uses SSO (single sign-on) or LTI integrations for learning management systems, you cannot use multi-factor authentication.

  • If you’re using our mobile, TV, or offline player apps, there is a different authentication method available instead of multi-factor authentication. Please see our step-by-step guidance on how to set up mobile app device authentication, offline player authentication, or how to log into Pluralsight on Roku, Amazon Fire TV and Fire TV stick, or Apple TV.

How do I use multi-factor authentication? 

To enable multi-factor authentication

  1. On your Account settings page, scroll to the Multi-Factor Authentication section, then click Enable.
    Enter your password, then click Next. If you’ve forgotten your password, here’s how to reset it.

  2. Install a multi-factor authentication app on your smartphone, and add a new account for Pluralsight.

What authenticator app should I use? 

Any widely-used authenticator app is compatible with this process, including Google Authenticator, Authy, Duo Mobile, and LastPass Authenticator.

  1. Scan the Pluralsight QR code, or enter the Pluralsight code on your phone.

  2. Click Done.

When you’ve enabled multi-factor authentication, your Account settings page will show it as enabled.

To disable multi-factor authentication

  1. On your Account settings page, under Multi-factor authentication, click Disable

  2. In the popup window, enter your password, then click Next.

This disables multi-factor authentication. You can re-enable it at any time.

To log in with multi-factor authentication

  1. From the login page, enter your email address and password. Then, you’ll be prompted to enter your multi-factor app authentication code.

  2. Enter the code and click Verify

I’m a plan admin or team manager. How do I turn multi-factor authentication on for my users? 

Multi-factor authentication can only be turned on by individual users on your plan. There is no plan level enforcement of multi-factor authentication at this time. 

Additionally, users on plans using SSO or LTI connections cannot use multi-factor authentication.

If you’d like more information about using SSO or creating an LTI integration for your plan, please contact Pluralsight Professional Services at professional-services@pluralsight.com

If you need help, please email support@pluralsight.com for 24/7 assistance.