Q&A

Q&A

Q&A Overview

Available to Enterprise customers, the Q&A experience allows learners to post questions and get answers from experts in their organization. With Q&A, you and your peers learn collaboratively. Have a question and don't know who to go for help? Ask it on Q&A and your question matches with peers in your organization who have the right expertise to help.

Note: All Q&A data belongs to the Enterprise plan organization. Learners who leave the plan cannot take their questions or answers with them. If a learner leaves your plan, their questions and answers will still show for people still on the plan.

The Q&A page includes the following:

  • A. Ask a question and get started: Ask a private question and edit your preferences including Knowledge area and Notification settings. First time using Q&A? Use the Get started tasks to ask and answer your first questions!
  • B. Topic bar and filters: Filter all available questions and answers by topic, searching, or using the knowledge match toggle. Search by peer or by any question or answer in your organization.
  • C. All questions: All questions display here. Questions with a Match tag display if the question matches your chosen Knowledge areas. Solved question tags indicate a question was marked solved by the question creator - but you're welcome to check out the responses or continue the conversation.

Using Q&A

Selecting your knowledge areas

Before getting started, we recommend selecting your preferred knowledge areas. Knowledge areas are skills and topics you feel most confident in. To do so, use the gear icon button.

Once selected, when a peer asks a question in your knowledge area, you'll receive an email and in-app notification when a question is matched to you. You may change your knowledge areas at any time.

Asking a question

Anyone in your organization with a license can ask a question.

Begin by clicking the Ask a private question button.

Select the knowledge areas for your question. Your question matches up with peers based on the knowledge areas you select as well as their Skill IQ. Questions allow for markdown and a preview window to help you format the question the way you'd like.

Other actions

Edit: Locate Edit using the three dot menu in the question you asked. You cannot undo your edit, but you can edit as many times as you'd like.

Delete: Locate Delete using the three dot menu in the question you asked. Once deleted, your question and any answers are no longer viewable. There is no recovery of delete questions and answers. Plan admins can delete any question on the plan.

Marking as solved: Indicates you found a solution. Your question is tagged as solved and helps your peers find answers in the future.

Answering a question

Anyone in your organization with a license can answer a question.

Begin by clicking into a question. The knowledge match toggle helps filter these questions. Once you answer, the peer who created the question receives an email and in-app notification.

Other actions

Edit: Locate the pencil icon using the three dot menu in your answer. You cannot undo your edit, but you can edit as many times as you'd like.

Delete: Locate the trash bin using the three dot menu in your answer. Once deleted, your answer is no longer viewable and cannot be undone. Plan admins can delete any answer on the plan.

Commenting on an answer

There may be times where further discussion is needed within an answer.

To leave a comment, click Add comment.

Other actions

Edit: Locate the pencil using the three dot menu in your answer. You cannot undo your edit, but you can edit as many times as you'd like.

Delete: Locate the trash bin using the three dot menu in your answer. Once deleted, your answer is no longer viewable and cannot be undone. Plan admins can delete any answer on the plan.

Notifications

Below is a list of email and in-app notifications associated with Q&A.

ScenarioEmailIn-App notification
New answer to your questionYesYes
Question posted in your knowledge areaYesYes
Reminder for unanswered questionsNoNo
Deleted/solved questionsNoNo
New comment on your answer or comment thread you're part ofNoYes

Set your communication preferences from your communication preferences page.

back to top


If you need help, please email support@pluralsight.com for 24/7 assistance.