Getting a refund for an ACG app subscript

There are several ways to request a refund for your ACG subscription. You can choose the one that works best for your operating system.

Note: Some of these require you to “report a problem” in order to initiate the refund process.

For Apple users:

For Android users:

How do I request a refund as an Apple user?

You cannot currently request a refund via the Apple app store, but you can request one via your email receipt, web browser or iTunes.

Locate your Apple receipt in your email. The subject will be “Your receipt from Apple.”
Tap on the purchase receipt.
Tap Report a Problem next to the purchase you want to report. You’ll be redirected to Apple's problem reports page.
Enter your Apple ID and password when prompted.

Launch iTunes on either your Mac or Windows PC.
Click Account.
Enter your Apple ID and password when prompted.
Click See All under Purchase History.
Click the arrow next to the purchase batch that contains the purchase you'd like a refund for.
Click Report a Problem at the bottom of the purchase batch.
Click Report a Problem next to the single item you wish to report. You’ll be redirected to Apple's problem reports page.
Log in with your Apple ID and password.
Select the appropriate tab: all, music, movies, TV shows, apps, or books.
Click Report a Problem to the right of the purchase you want a refund for.
Click Choose Problem and select your problem from the menu.
Enter details about your problem and then click Submit.

If it’s been less than 48 hours since you subscribed to ACG within your ACG Android app, you can request a refund through Google Play.

Open the Google Play Store.
Tap your profile icon in the upper-right corner.
Tap Payments & subscriptions in the menu.
Tap Subscriptions.
Tap the ACG subscription.
Tap the Refund button and follow the instructions.
Look for an email confirming your refund request was processed and the funds will be refunded.

Navigate to the Google Play refund page (external site, opens in new tab).
Click Continue towards the bottom of the page.
Click Yes to confirm your Google account. Then click Continue at the bottom of the page to see your recent purchases.
Select the ACG purchase, then click Continue to go to a confirmation page.
Select the applicable reason for your refund request then click Continue.
Enter the reason for your cancellation into the text field to activate the Continue button. Click Continue.
Click Request a refund to complete the process.
Look for an email confirming your refund was processed.

If the ACG in-app purchase does not appear in the transactions list, the 48-hour refund period has lapsed. You’ll need to contact Google Support (external site, opens in new tab) or our ACG Support team (opens email form) and ask for assistance.

If you need help, please contact Pluralsight Support.