Repository processing statuses

Tags: Flow

Once you connected your repos to Flow, your repos will need to fully process, then every 2-3 hours they will be placed into the updating queue. Below are the different statuses you may see in this updating process.

Where is the process status?

To find the process status of a repo:

  1. On your Flow home page, go to the top navigation bar and click Settings. 
  2. In the left navigation under Integrations, click Repos.
  3. Locate the Last updated column. This column tells you when a repo was last updated.

Who can use this?



Last updated column

The Last Updated column shows when your repo was last fully updated. If your repo hasn't fully processed for the first time, the date will be Never.

If you are just getting started with Flow, the reports will not load until at least one repo has been fully processed. Processing a repo can take anywhere from a few minutes to a few hours depending on the size and contents. Read more on repo processing time.


If Fetching appears in the Last Updated column, your repo is being prepped to update. All your new data is being fetched for processing.

Processing commits

If Processing commits appears in the Last Updated column, your repo is actively being updated. It will stay in this state for a few hours during initial processing and depending on the number of recent commits, it could be in this state anywhere 5-30 minutes.

Reprocessing pending

Once Flow brings your repo data into the system, it needs to run some preprocessing on the data to clean it up and get it in shape for reports. This preprocessing runs every two hours.

If you see a refresh icon next to its last updated date, the repository is pending reprocessing. You can find the Last reprocess time at the top of the repo page. If your commit data seems off, allow time for reprocessing and check back later.


Once your repos have been updated, you will see a new Last Updated time/date.

Blocked repositories

Sometimes the connection to a Git host or repo becomes invalid. This could be an authentication issue or the repos could have been moved, renamed or deleted.

How do I know if my repository is not updating?

View the overall health of a repository’s connection between Flow and your git or ticket vendor in the Data status column. If you are experiencing rate limits, learn more about  rate limits. 


There are many reasons why a connection to your repository may have been lost. Below is a list of some common reasons and solutions.

The repo has been deleted from your Git host.

The repo has been renamed.

  • Solution: If your repo has been renamed in your Git host, delete the blocked repo from your Flow account and to import it again under its new name.

The repo has been moved.

  • Solution: If your repo has been moved to another project in your Git host, you need to delete the blocked repo and re-import it under its new location.

The owner of the repo is no longer with with the company.

  • Solution: If the blocked repo was imported by a user that is no longer with your company, transfer the repos to a new or existing Integration that has access and permission to these repos. For more information on transferring repos to another Integration see Managing repositories.

Owner’s permissions have been changed within the Git host.

  • Solution: Sometimes user permissions change within your Git host at the repo level. Double check that the user has adequate permissions for the repo and try updating the repo again.

How long does it take for my repos to process?

Our system processes your most recent commits first and works in reverse chronological order.

In most cases, repos finish processing in anywhere from a few minutes to a few hours. In some cases, we've seen repos take up to a day or two, but this is unusual.

The time required varies based on the size of the repository, number of commits, and size of diffs; the initial pass can take some time.

It's hard to say exactly how long yours will take because we haven't processed it yet.

The good news is that this is a one-time thing. The initial load is the most time intensive. After that, the repositories will refresh every hour.

back to top

If you need help, please email Support (opens email form) for 24/7 assistance.