In this article, we will cover:
The video player delivers course content and lets you control settings for autoplay, subtitles, and playback speed. Our video player is based on HTML5, so it will not need any specific software installed on your computer. We do not support Flash at this time. To use our HTML5 player, you'll need a recent version of the following browsers: Internet Explorer 11, Microsoft Edge, Chrome, Firefox, or Safari.
Tip: If you use Internet Explorer, make sure you're not using Compatibility mode.
Captions and translation
We currently have captions, or subtitles, for over 50% of our courses, and we're adding captions to more courses all the time. To determine whether a course has closed captions, look for the CC icon to the right of course titles when browsing through different course categories or search results.
To turn on captions, click the CC icon. To turn them off, click the CC icon.
To translate the captions into a different language:
- Click on the Settings gear icon in the control bar.
- Click the Captions menu.
- Select a language from the language menu.
Google Translate provides translations of video course captions. To see a list of Google Translate's available languages that our video player can display, click here.
If the course has captions, you'll also find a transcript on the course details tab. Read more about transcripts and how to find them. Courses are only transcribed in English.
If you have a specific request for captions for a course, please let us know at firstname.lastname@example.org and we can expedite the request for you.
Click on the speed adjustment box within the video control bar to select the desired playback speeds ranging from .5x (half speed) to 2.0x (double speed).
Video quality adjustment
To prevent buffering, our video player automatically gauges your internet speed and adjusts the streaming quality optimal to your experience.
We also have three options for video quality: High, Medium, and Low. These adjustments can be found in the settings menu (Gear icon) and help to account for any bandwidth issues you may be having.
Video format adjustment
Select between MP4 or TS file formats. By default, all videos play using MP4.
Our video player allows for on-the-fly note taking. If you want to capture a key learning moment, use the Notes option found in the right hand panel beside the video. Check our notes article to learn more about this experience.
Keyboard shortcuts are used to control playback settings for the video player.
Press 'Shift + ?' to view the shortcuts while viewing the player.
A list of these shortcuts is below:
|C||Closed caption on/off|
|T||Toggle side menu|
|—||Decrease playback speed|
|+||Increase playback speed|
|←||Back 10 seconds|
|→||Forward 10 seconds|
Feature and Course Feedback
Want to submit feature or course feedback? Click Send Feedback in the options (Gear icon) menu. This will open a form to send your suggestions or feedback.
Use the dropdown on this form to select one of the following:
Request support now: For immediate assistance, especially around billing issues.
Provide content feedback: Give feedback or report an issue on the video content, instructor, or exercise files in a course. You can also provide feedback on Skill IQ questions here.
Provide new feature suggestions: Suggest a new feature within the Pluralsight platform or apps, to our product teams.
Provide website feedback: Give us feedback on the platform's functionality and the functionality of features, like Skill IQ, Channels, and our apps. If your feedback isn't tied to the content of our courses, use this option to communicate with our product teams. General website feedback is welcome, too.
Provide new content suggestions: Spot an area we should develop courses, paths, or Skill IQ assessments for? Let us know using this option. We'd be happy to take a look and pass these course suggestions off to our content teams.
We really value feedback and work very closely with our content and product teams to make sure your feedback reaches the right people. We may reach out to you for clarification, but most feedback won't receive a personal response.
Alternatively, you can email any feedback or ideas you have to email@example.com.
Troubleshooting Video Player Issues
You should have a minimum of 2 mbps available to you for watching Pluralsight videos to avoid buffering. If you have less, we recommend using the Pluralsight offline player. For help with our Mobile or Offline player, please use our mobile and offline player help article.
Start by checking your connection and identify video playback issues using our video checkup tool.
Next, make sure you are using a supported browser without any active extensions or add-ons on your browser as some browser extensions interfere with video playback. If you don't see any improvement, please try another supported browser.
If the previous steps did not resolve the issue, you can perform some advanced troubleshooting by using your browser’s diagnostic tool and sending our Support team the results. To run your browser’s diagnostics tool:
Open our video player in your desktop browser, then open your browser's diagnostic tools (F12 or CMD-OPTION-I on Mac)
Go to the console tab, then reload or refresh the page.
Take a screenshot of any errors that shown up under the console tab.
Navigate to the network tab, refresh again, and take another screenshot. You will have to refresh the page to get the network tab to populate.
Please email us using the link below with those screenshots and information, and we can look into this further for you.
If you need help, please email firstname.lastname@example.org for 24/7 assistance.