Video player

What is the Video Player?

What is the Video Player?

The video player delivers course content and lets you control settings for autoplay, subtitles, and playback speed. Our video player is based on HTML5, so it will not need any specific software installed on your computer. We do not support Flash at this time. To use our HTML5 player, you'll need a recent version of the following browsers: Internet Explorer 11, Microsoft Edge, Chrome, FireFox, or Safari.

Tip: If you use Internet Explorer, make sure you're not using Compatibility mode.

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Video player features

Keyboard Shortcuts

Keyboard shortcuts can be used to control playback settings for the video player. A list of those shortcuts are below:

Add notes

Our video player allows for on-the-fly note taking. If you want to capture a key learning moment, use the Add Note option found in the center of the video control bar. This will populate the note taking panel on the right. Check our notes article to learn more about this experience.

Subtitles

We currently have closed captions for just over 50% of our courses. To determine whether a course has closed captions, look for the gray "CC" icon to the right of course titles when browsing through different course categories.

To switch the language of your or closed captioning, click on the CC icon in the control bar, then click the language drop-down menu as shown below to select your desired language. 

The courses are only transcribed in English and the translation to the different languages are provided by Google Translate. Click here for a list of Google Translate's available languages. If you have a specific request for closed captions for a course, please let us know at support@pluralsight.com and we can expedite the request for you.

Playback speed

Click on the speed adjustment box within the video control bar to select the desired playback speeds ranging from .5x (half speed) to 2.0x (double speed).

Video quality adjustment

We have three options for video quality: High, Medium, and Low. These adjustments can be found in the options (Gear icon) menu and help to account for any bandwidth issues you may be having.

Video format adjustment

Select between MP4 or WebM file formats. By default, all videos play using MP4.

Autoplay

The autoplay setting can be enabled to allow for continuous playback of course content. To turn autoplay on or off, click the Settings icon in the right hand corner of the control bar, which appears when you hover over the bottom of the player. Then click the On or Off option in the Settings menu.

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Feature and Course Feedback

Want to submit feature or course feedback? Click Send Feedback in the options (Gear icon) menu. This will open a form to send your suggestions or feedback. 

Use the dropdown on this form to select one of the following:

  • Request support now: For immediate assistance, especially around billing issues.

  • Provide content feedback: Give feedback or report an issue on the video content, instructor, or exercise files in a course. You can also provide feedback on Skill IQ questions here.

  • Provide new feature suggestions: Suggest a new feature within the Pluralsight platform or apps, to our product teams.

  • Provide website feedback: Give us feedback on the platform's functionality and the functionality of features, like Skill IQ, Channels, and our apps. If your feedback isn't tied to the content of our courses, use this option to communicate with our product teams. General website feedback is welcome, too.

  • Provide new content suggestions: Spot an area we should develop courses, paths, or Skill IQ assessments for? Let us know using this option. We'd be happy to take a look and pass these course suggestions off to our content teams.

We really value feedback and work very closely with our content and product teams to make sure your feedback reaches the right people. We may reach out to you for clarification, but most feedback won't receive a personal response.

Alternatively, you can email any feedback or ideas you have to support@pluralsight.com.

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Troubleshooting Video Player Issues

You should have a minimum of 2 mbps available to you for watching Pluralsight videos to avoid buffering. If you have less, we recommend using the Pluralsight offline player. For help with our Mobile or Offline player, please use our mobile and offline player help article.

Start by checking your connection and identify video playback issues using our video checkup tool.

Next, make sure you are using a supported browser without any active extensions or add-ons on your browser as some browser extensions interfere with video playback. If you don't see any improvement, please try another supported browser. 

Advanced troubleshooting

If the previous steps did not resolve the issue, you can perform some advanced troubleshooting by using your browser’s diagnostic tool and sending our Support team the results. To run your browser’s diagnostics tool:

  1. Open our video player in your desktop browser, then open your browser's diagnostic tools (F12 or CMD-OPTION-I on Mac)

  2. Go to the console tab, then reload or refresh the page.

  3. Take a screenshot of any errors that shown up under the console tab.

  4. Navigate to the network tab, refresh again, and take another screenshot. You will have to refresh the page to get the network tab to populate.

  5. Please email us at support@pluralsight.com with those screenshots and information, and we can look into this further for you.

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