Channels analytics

Getting started with basic channels analytics

What you will learn

  1. Introduction to channels analytics
  2. What can I do with channels analytics?
  3. Overview of channels analytics
  4. Channels analytics report download
  5. Common questions
  6. Next steps

1. Introduction to channels analytics

Channels Analytics is a way to monitor your team's progress along each of your company's channels.

In this getting started article, we'll give a basic overview of some of the data and report features available.

Note: Both Enterprise and Professional group plans can access channels reports.

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2. What can I do with channels analytics?

We've designed channels analytics to give you a snapshot of your learners' channel usage. These snapshots help:

  • Find your most-viewed channels
  • See channels that are currently being watched
  • See the total hours of Pluralsight content in each channel

In this getting started article, we'll give a basic overview of some of the data and report features available. Enterprise users, you have additional channels analytics features, and you can find more about them in the getting started with advanced channels analytics article.

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3. Overview of channels analytics

To get started, log in to your Pluralsight account and click on Analytics using the left pane navigation. Next, click on Channels from the top center panel.

Tip: You can also get to channels analytics from your Account Dashboard. Scroll down to the channels visualization, and click Details.

A: List of channels, including channel creator, length of courses in channel (duration), members, last activity, and average completion.

Tip: You can add learning paths as well as videos & articles outside of Pluralsight to a channel. When you set the time duration of an external resource, that will not be added to the channel duration. Only Pluralsight paths and courses count toward a course duration.

B: Filter: If you have many channels, it might be helpful to filter them based on part of their name, for example, Machine Learning,

C: Download CSV report. The channels report allows you to see data collected about all channels. See the next section, Section 3: Pulling reports for channels analytics, for more information.

What happens when I click on a channel in channels analytics?

Professional group plan admins: Clicking into a channel shows the overall time duration of a channel, the number of members, and the average completion of the channel.

Enterprise group plan admins: Clicking into a channel shows all the information that Professional has, as well as your members who’ve viewed the channel, which team they're on, if they can view or edit the channel, the date that they joined the channel, last activity, and how much they’ve watched in the channel. Jump into our getting started with advanced channels analytics article to discover more.

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4. Channels analytics report

Both Enterprise and Professional group plans have access to the basic channels report download in the upper right-hand side of the screen.

This csv report is updated in real-time with all active users on your plan. The channels analytics report can help answer questions such as:

  • What are my most-watched and most-joined channels?
  • Who creates the most channels on my group plan?
  • Which channels are watched all the way through?
  • Which channels don't have much traction?

Columns of data included:

  • Name of channel
  • First name of channel creator
  • Last name of channel creator
  • Email address of channel creator
  • Duration (number of seconds in channel)
  • How many members the channel has
  • Last date of channel activity
  • Average completion, out of 100%

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5. Common questions

Question: Which users are part of this report? Does it show users that used to be on the plan, but have been removed?

This report shows the users that are currently on your plan and have joined the channel

Users that have been removed, won't appear in the report.


Question: Is this a real-time report?

Yes, all data is real-time on the channels report. 


Question: How do I hide a channel from analytics?

Go to Channels, then create or edit a channel. Uncheck the Include in Analytics checkbox. See A below.

Note: You must be the channel creator or group plan admin to edit a channel.


Question: Can I choose just a certain date range?

At this time, both the channels analytics page and the channels CSV report download show all-time channels usage.


Question: Do people on my business plan, who watch courses on a channel without joining it, appear in channels analytics?

No. Your learners must click Join on the channel to appear in channels analytics and the report download.

Company-wide channels and sharing a link with a learner do not cause your learners to become members of those channels; they must click Join to have their progress tracked in channels analytics and the channels report download.


Question: When a channel’s share status goes from "private to the business" to "anyone you share the link with," does that channel get removed from the channels analytics?

Yes, the channel will be removed from analytics.

If you change the channel back to "private to the business," the channel will re-appear in channels analytics, and all the viewing data will be restored and visible.

Remember, only channel members' progress will display in channel analytics. Progress from learners on your business plan who aren't in the channel, will not display in channel analytics, regardless of whether the channel is "private to the business" or "anyone you share the link with."

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6. Next Steps

Congratulations! You now know the basics of channels analytics. Enterprise users, feel free to jump into our getting started with advanced channels analytics article. In it, we'll take a look at data found in advanced channels analytics.

Getting started with basic analytics

Getting started with advanced analytics (Enterprise only)

Users analytics

Courses analytics

Usage analytics

Subjects analytics

Basic skills analytics

Basic channels analytics

Mentoring analytics

Advanced skills analytics

Advanced channels analytics


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Getting started with advanced channels analytics

What you will learn

  1. Introduction to advanced channels analytics
  2. What you can do with advanced channels analytics
  3. Overview of advanced channels analytics
  4. Channels analytics report download
  5. Common questions
  6. Next steps

1. Introduction to advanced channels analytics

Channels Analytics is a way to view the members of a specific company channel, and their progress in that channel.

Important: Only Enterprise group plans can access Advanced channel analytics.

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2. What you can do with advanced channels analytics

Channels analytics gives you a snapshot of your team members' channel usage for each channel. These snapshots help:

  • See all members' individual progress in a channel
  • See which members have completed a channel's courses
  • See when team members joined the channel

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3. Overview of advanced channels analytics

To get started, log in to your Pluralsight account and click on Analytics using the left panel navigation. Next, click on Channels from the top center panel. Then, click directly on a channel.

Tip: You can also get to channels analytics from your Account Dashboard. Scroll down to the channels visualization, and click Details. Then, click directly on a channel.

Advanced channels analytics, available to Enterprise subscribers, gives you a deep view of your channel's followers and completion.

A. See statistics about your channel at a glance. If there's a description set, this will appear. You can also see the total duration of the channel's courses, how many members the channel has, and the average completion.

B. See your channel's members. You can filter these members by name.

You can click the arrow on the right of each member to display what specific content within the channel they've viewed, how much, and when.

Note: Only individuals who have clicked Join, will be shown in this view and in the report. Individuals who watch courses on the channel without joining it, don't appear in channels analytics.

C. Download a csv report of raw data about this channel's members. We'll discuss this in the next section.

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4. Advanced channels analytics report

You can download a real-time .csv report that includes all active members of this channel. This advanced channels analytics report can help answer questions such as:

  • What courses within a channel path, has each of my channel members viewed?
  • When did each of my channel members last watch each course, and did they complete it?
  • I want to streamline my channel. Do I have any courses in my channel that are also in a path in my channel, that I can remove?

Columns of data included in the advanced channels analytics report:

  • Member's first name, last name, and email address
  • Member's team (blank if not on a team)
  • Date added to channel
  • Last activity
  • Channel completion (percent)
  • Content type watched (such as course, path, or external link)
  • Content title
  • Course Title
  • Link type
  • Link URL
  • Content duration (in seconds)
  • Date content last viewed
  • Content completion (percent)

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5. Common questions

Question: Do external videos and articles with time durations, get tracked in advanced channels analytics?

Good question. Advanced channel analytics and the csv report show the time duration that the channel creator assigned to the video or article. For example, if the link has a duration of an hour, your channel member will be credited an hour when they click on the link.

At this time, we track if the member clicked the external link, but we don't track how much time they spent on that external resource. 

Users analytics will not be updated based on the external link time duration. That data is unique to channels analytics.


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6. Next steps

Congratulations! You're familiar with the advanced channels analytics view now. Click here to keep learning about Group analytics and reports, or click here to access your account view in Pluralsight.

Getting started with basic analytics

Getting started with advanced analytics (Enterprise only)

Users analytics

Courses analytics

Usage analytics

Subjects analytics

Basic skills analytics

Basic channels analytics

Mentoring analytics

Advanced skills analytics

Advanced channels analytics


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