Managing learners

Inviting learners

These instructions show how to invite learners to your team plan. You can also see Managing plan admins and Managing team managers for instructions specific to those groups.

Below are two methods for inviting learners. Take a look at each to see which will make the most sense for your needs:

• Invite learners automatically
• Invite learners with an invite link

Invite learners automatically

Please see Assigning licenses to new users for instructions on inviting learners automatically.

Invite learners with an invite link

This method allows people who have an email address at a certain domain to automatically get added to your plan. All they need is a link. You can have more than one email domain registered.

Here's how to set this up:

1. Click the Directory tab on the People page (opens in new tab).
2. Click Add new user.
3. Click Invite via link.
4. If your domain is not already listed under Your registered domains, type it in the text box and click Add domain.
5. Click Copy link to copy the invite url to your clipboard.
6. Paste the link into a message and send to the learners you want to invite to the plan.

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Monitoring invite acceptance

Pending invites are invites you have sent, but that have not yet been accepted by the user. While an invite is pending, a license is reserved for that user. This reserved license reduces the number of licenses you have available on your team plan.

Pluralsight recommends aiming for a license redemption rate of at least 90% to maximize the value of your investment while still leaving room for team growth.

Available to plan admins and team managers

From the Directory tab of the People page, you can see the number of purchased, assigned, pending, and available licenses. See Directory tab to learn more.

From the Pending invites tab, you can see a list of learners who have not accepted their invites. You can cancel or resend pending invites from this page. See Pending invites tab to learn more.

Reinviting users with a link

1. Click the Pending invites tab on the People page (opens in new tab).
2. Find an unexpired invite in the Users table.
3. Click the Link icon in the last column of the Users table to copy the invite to the clipboard.
4. Paste the link into a message and send to the learner as a reminder to accept their invite.

Reinviting users with an automated email

1. Click the Pending invites tab on the People page (opens in new tab).
2. Select one or more users.
3. From the Actions dropdown menu, click Reinvite. This will send an automated email to the users and reset the expiration date of the invites to 15 days.

Canceling pending invites

1. Click the Pending invites tab on the People page (opens in new tab).
2. Select one or more users.
3. From the Actions dropdown menu, click Cancel invite. This will revoke the pending licenses, make them available for reassignment, and invalidate the invite links.

Available to plan admins only

To see who has joined the team plan, click Log (opens in new tab) in your leader tools left-hand navigation panel. The log contains information about license redemption, plan renewals, and team creation, as well as learners who’ve left the plan.

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Organizing learners in a nested team

To customize your people organization, you can nest the teams you create in Skills. Creating parent and child teams helps you organize your learners in a way that more closely resembles how your organization works. It will also give you more flexibility when it comes to viewing and filtering analytics, as well as assigning managers to oversee your teams.

See Nesting teams for more information.

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Removing learners

These instructions show how to remove learners from your plan. You can also see Managing plan admins and Managing team managers for instructions specific to those groups. To remove a learner from a team—but not the plan—please see Managing teams.

To remove learners from your Skills team plan:

1. Click the Directory tab on the People page (opens in new tab).
2. Select the checkbox for one or more learners.
3. Click Actions, then click Remove from plan from the dropdown menu.
4. To confirm the action, click Remove users.

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Common solutions

My learner got their email but can’t log in

We sometimes hear from learners who don’t realize they need to click the Accept Invite button in the email. This also applies for managers and plan admins.

Until the learner clicks the Accept Invite button in their invite email, they haven’t joined the plan. Additionally, learners may have different error experiences after clicking Accept Invite based on:

• License availability
• If the learner is part of another team plan
• If the invite was not found

See Accepting a team plan invite for more about this process.

My learner already has a subscription

A learner who already has an individual subscription must keep their personal account separate from the team plan. They can follow the instructions in Accepting a team plan invite to join the team plan with a new account.

When a learner joins your team plan, they can cancel the individual subscription on their personal account and, if eligible, receive a prorated refund.

Please note that we cannot cancel an individual’s subscription except at the individual’s request. Plan admins and team managers cannot request that Support cancel an individual’s subscription.

The link in the invite email doesn’t work

There are two reasons your invite link may not work:

• You've already used the link to redeem your license
• You're using an expired link

If you've already redeemed the invite, make sure you're logging in through the Pluralsight login page (opens in new tab).

You might be using an expired link. Invites expire 15 days after they were sent. An invite reminder is automatically sent before the expiration date. After the expiration period, the plan admin or team manager will need to resend the invite.

My learner didn’t get an invite email

If your learner did not receive your invite, please take these steps:

1. Ask your learner to check their spam folder for emails from admin@pluralsight.com.
2. Please make sure you do not have any rules that would route emails from admin@pluralsight.com to your spam folder or immediately delete the email. See our allowlist article for more information.
3. Confirm that your learner was invited to the plan.
4. If you haven’t been able to locate the email, please contact Pluralsight Support with the learner’s name and email address so we can send your learner the invite link.

Alternatively, click the Pending invites tab on the People page (opens in new tab).

Click the Invite Link icon to copy the invite URL for the desired user. You can send the link directly to the user without having to send an email through Pluralsight.

My learner got an error when attempting to accept the invite

Here are possible causes for this error: