Common solutions for Skills Firewall, browsers, and OS Firewall and mail server configuration Recommended browsers and operating systems Invalid certificate warning Troubleshooting common errors in Skills Subscription Redeeming an offer code Canceling an individual subscription Individual subscription renewal Account Pluralsight/ACG account management Changing your email address Resetting or updating your password Deleting your personal data Video player Video player troubleshooting Organizing and assigning content Creating a channel and adding content Adding channel members, contributors, and owners Understanding the different roles in channels Mobile Mobile and offline systems support Using SSO or device authorization with the mobile app Using SSO or device authorization with the macOS app Desktop and mobile troubleshooting Skill assessments and Skill IQ Skill IQ levels Skill IQ accuracy Skill IQ path placement Skill IQ and privacy Retired skill assessments Invites and licenses Accepting a team plan invite Changing a user's email address Managing learners Adding, removing, and renewing team plan licenses Analytics Analytics data for added and removed learners Analytics available to leaders Course progress vs. view time Automating reporting with the Reports API Understanding analytics reports Related articles Skills how-to videos Content availability Troubleshooting common errors in Skills Certificate of completion Admin onboarding navigator