Managing my account

Articles

How do I reset my password?
You can request a password reset by clicking on the "Forgot password?" link on our login page here . After submitting your email address, you should receive an email within 10-15 minutes.  If you don't see an email in your inbox...
What is a username and what do I need it for?
Every account has a username, which is a unique identifier for your account that is separate than your email address. It is important since some of our older offline players will still only accept your username.  We are updating this, so you c...
I am logged in to my account, but how do I change my password?
You can update your password through your account page here under Password . If you are not logged into your account and forgot your password, you can do it through this link here . ...
How do I update my personal information?
You can update your personal information through your Profile info tab on your Account page here .
How do I change my primary email address? Can I tie multiple email addresses to my account?
Note:  You cannot change your primary email address if your account is tied to a business subscription. Your plan admin can follow these steps to update plan members' email addresses . You can have multiple email addresses associated wit...
What happens to my account if I leave my company?
When you leave your company you will still have access to your account, but not necessarily the group plan subscription. Your course transcript, history, and playlists will remain intact as they are part of your account and they are not contingent u...
What are the requirements for my password?
When you set or reset your password, please keep in mind that it must be at least 8 characters long.