Troubleshooting & common questions

Subscription 

Why can't I redeem a code I received?

How do I cancel my individual subscription?

When I try to activate my Visual Studio Benefit, it's saying it's been redeemed. What should I do?

Account

How do I change my primary email address? Can I tie multiple email addresses to my account?

How do I reset my password?

How do I delete my account?

Why am I running into an error when trying to access Pluralsight?

Skill assessments and Skill IQ 

What do Skill IQ ratings mean?

How accurate is Skill IQ?

How does Skill IQ know where a learner should start in a skill path?

Who can see my Skill IQ? Can I see others' Skill IQs?

What should I do when a skill assessment has been retired?

Mobile

What mobile and offline systems does Pluralsight support?

How to use single sign-on (SSO) or device authorization to log in to the Pluralsight Android or iOS mobile app

How to use device authorization or single sign-on (SSO) to sign in to the macOS or Windows app

Analytics

How do analytics follow learners in a group plan?

What can a team manager see in analytics, compared to a plan admin?

What is the difference between course completion and view time?

How do I automate reporting with the Reports API?

How current is analytics data?

Invites & Licenses

How do I accept a group plan invitation? What if I already have a subscription?

How do I change a learner's email address?

How do I invite someone to a business plan?

How do I add or remove licenses to a group plan? How do I renew my group plan?

Organizing and assigning content

Creating a channel and adding content

Adding channel members, contributors, and owners

Understanding the different roles in channels

How can I assign specific content to my team members?

VideoPlayer

How do I solve issues with video playback?

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If you need help, please email support@pluralsight.com for 24/7 assistance.