If you’re having trouble purchasing an ACG membership or managing your payment details, try these tips:
- Try performing the action again with:
- A private browsing window
- A different browser
- A different device
- A different network
- A different payment method
- If you’re using a proxy or VPN that changes the reported location of your connection, disable it temporarily. Our checkout uses a number of geographic checks to ensure that the correct pricing, tax, and currency are shown. A VPN can hinder an accurate lookup and prevent the correct information from showing at checkout.
- Make sure the billing address you enter at checkout or in your Membership settings (opens in new tab) matches your payment method’s country of issue.
- Temporarily disable any ad blockers or browser privacy tools that could interfere with your purchase.
- Enable essential cookies while using ACG. See How ACG’s websites use cookies to learn more.
- Try clearing cache, cookies, and local data.
If you’re still experiencing issues, check your browser’s console for any errors loading prices, plans, or currency. Use the Account and video playback troubleshooting guide to learn how to access your browser’s console. Take screenshots of the console logs and send them to our Support team using the link below.