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Accepted payment methods for membership fees
Accepted payment methods You can purchase memberships using a credit card directly or with PayPal. Accepted credit cards include: VISA, Mastercard, and Amex. You can also use PayPal with a valid credit card, debit card, and bank transfers. N...
Gift purchases
We do not currently have a gift purchase option for memberships. However, you can purchase a membership on behalf of another user using one of the options below. Purchasing an ACG membership as a gift Option 1 Create an account using your email ...
How can I update my payment details?
Updating payment details Navigate to your Membership Settings (opens in new tab) and click Update card or Update PayPal in the Membership tab. Enter the new payment details. If using PayPal you will need to sign in to your PayPal account...
How do I locate my receipts?
You can easily locate your receipts by following the steps below. Click your avatar in the top right corner. Click Account Settings from the dropdown menu. Click Membership (opens in new tab) from the left navigation panel. Under &ldquo...
How do I migrate courses from Udemy?
Important: Please wait 24 hours from purchase before attempting to migrate courses from Udemy. We sell our courses on a number of external training platforms. While our video content will always be the same on all platforms, we offer additional...
How do I update the name or address on my receipts?
Whether you're moving or just didn't have enough coffee before inputting your details, we have a simple way to update your billing information. Go to your membership page (opens in new tab) in your account settings Click Edit ...
How long will my membership last?
Types of Memberships There are two available options when choosing your membership — monthly and annual. This means you'll be charged on the same day of each month or the same day of each year. To provide you with a seamless training expe...
How to update your VAT number
If you have already purchased your subscription, and need to add or edit your VAT number, please follow the steps below. Note: These steps are only applicable to businesses with a self-serve subscription. If your account is Marketplace or Subscr...
Membership plans aren't visible during checkout
Our checkout uses a number of geographic checks to ensure that the correct pricing, tax and currency are shown for users. However, on rare occasions, this process can display the incorrect membership plans. If you experience this issue, please try t...
Payment information for trial
Why do I need to provide payment information for a free trial? A valid method of payment is required upon starting your free trial. This ensures your training experience will continue uninterrupted after the trial period, should you choose to conti...
Refund policy
We'd sure love for you to stay, but we understand that A Cloud Guru may not be the right resource for everyone. Monthly and annual memberships You can change your ACG membership or downgrade to free at any time during your subscription. I...
Taxes FAQ
Subscriptions sold on A Cloud Guru may be subject to applicable transaction taxes such as VAT (Value Added Tax), GST (Goods & Services Tax), or other types of sales tax. The rate applied to your order will be based on local, state and country j...
When will I be billed for my membership?
At the end of your 7-day free trial, our system will automatically charge your payment method for the membership plan you selected at the time of enrollment. If you have already used your trial, and are re-signing up, then you will be charged immedi...
Why was my payment declined?
Your membership payment can be declined for a number of reasons. The payment method has insufficient funds. The card has been reported as lost or stolen by the cardholder. The payment method associated with your PayPal account was declined. The...