Plan admin: Evaluate with analytics

Business analytics allows you to evaluate the technology skills of your organization’s teams, align learning to key business objectives, measure how your learners use Pluralsight, examine trends in skill development, and quantify the impact of our platform. The plan administrator dashboard is a great place to start learning more about how your organization is using Pluralsight. To get an even deeper look into analytics, visit the analytics dashboard

Check out these 3 analytics guides to get started:

  • Skills analytics can be used to view quantified skill levels for learners across your entire organization, so you can identify top performers and help others close the gap.
  • Users analytics shows a comprehensive listing of all learners and the time they have spent learning on Pluralsight.
  • Courses analytics gives a glimpse into individualized usage for each active member of your team. Through usage data and completion rates, you can spot where your learners have engaged with content and if particular courses are being used more than others.

Common questions about business analytics:

How current is analytics data?

The Analytics dashboard is the interface you can see on Pluralsight in your browser. The report is the CSV file download you can open in a spreadsheet program on your computer. Here's an overview of when each analytics dashboard & report data updates.

Some analytics data has a delay of up to 24 hours. This is because the Pluralsight platform compiles learner data and populates reports overnight, between 10 p.m. - 5 a.m. Mountain Time. 

Real-time analytics are updated in real-time. You can refresh your browser for the most up-to-date data. 

Analytics dashboard & reportIs data real-time, or delayed?
UsersReal-time (see note below)
CoursesReal-time
UsageDelayed up to 24 hours
SubjectsReal-time
Skill levelsReal-time
MentoringDelayed up to 24 hours
ChannelsReal-time

Note: Users analytics does not show users' data from when they were on other teams in that date range.

What is the difference between course completion and view time?

A discrepancy between course completion and usage statistics (view time) may happen due to one of these scenarios:

  • Your learner clicked through the course timeline instead of watching videos. This would look like your learner's completed the course in Courses analytics, but the view time would actually be very small.
  • Your learner watched the course at 2x speed, which would look like about half the view time of the course time.
  • Or, your learner watched part of the course on another group plan, then completed it on this plan.

Will I see learner data in analytics when they aren’t on my group plan?

Plan admins and team managers can see learner data in analytics while the learner is on the group plan. 

Some analytics also show learner data from before the learner joined the plan, or even after the learner leaves the plan.

Learner data available from 
before the learner was added to plan

Learner data available 
after the learner leaves the plan

Skill assessments
Users
ChannelsUsage

Mentoring

After the learner leaves the plan, you will still see their data in Users, Usage, and Mentoring analytics. It will show their name and (deleted). However, this data won’t continue to update if the learner continues learning on another group plan or an individual subscription.

Tip: If you just added a learner to your group plan, you won’t see their data in usage or mentoring analytics until the next day. This is because usage and mentoring analytics is delayed up to 24 hours. 

For more information, please see our article How current is analytics data?

To learn more about what learner data and history a team manager can view, click here.

What can a team manager see in analytics, compared to a plan admin?

A team manager can see their team’s data

Plan administrators see analytics data on all learners and teams on the group plan. Also, plan admins can filter learners by teams, using the drop-down menu in the top right of any analytics except Channels and Mentoring.

Team managers only see analytics data on the learners in the teams they manage. The exception is if your company has enabled Mentoring, team managers can see all learners’ Mentoring use.

Note: In channels analytics, team managers can see their team learners’ progress in any channel visible to your team or company. This is true even if a different learner, who isn’t on the team, created the channel. 

A team manager may be both a team manager and a plan administrator. In this case, they can see all learner data in analytics. Click here to discover how to set and change plan admins and team managers for your group plan.

Team managers can have team managers, too

Teams can stack. If you are a team manager, someone else can be your team manager, and that person can view your learning progress. However, your team manager cannot see the learner data from your team.

Team managers can see some data from before a learner joins their team

A team manager can see learner data from before the learner was added to the team in Users, Courses, Subjects, Skills, and Channels analytics. A team manager can also see Mentoring sessions if your group plan has that enabled.

Tip: If you just added a learner to your team, you won’t see their data in usage analytics until the next day. This is because usage analytics is delayed up to 24 hours. For more information, please see our article How current is analytics data?

When a learner leaves a team, the team manager won’t see their data in analytics, except in the Mentoring report. 

If your group plan has mentoring enabled and a team member that had a mentoring session leaves the team, the team manager will still see the learner in the Mentoring report download, and the data will update if they have more mentoring sessions. 

If the learner leaves your group plan and use Mentoring on another group plan or as an individual subscriber, that data won’t continue to update.

How do I automate reporting with the Reports API?

Plan admins on Enterprise group plans have access to our Reports API. Here’s how to access it.

  1. Log into your Pluralsight account
  2. Click Account in the left pane navigation
  3. Click the Integrations tab
  4. In the Reports API section, click View documentation.

This documentation gives you a full walkthrough of the fields for our reporting API. 

If you need more reporting customization, please contact your sales rep to see what our Professional Services team can create for you.